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Support Messenger

Support Messenger enables real-time communication between Incident IQ users. Easily start chat threads with requestors that are tied to tickets, or begin group chats with agents to tackle projects with a team.

  • Stay organized with threads tied to tickets: Agents can message directly with requestors about a ticket as it’s being worked. Messages can be tied to specific help requests, with message transcripts visible in the Ticket Timeline.
  • Send and receive important information with ease: Easily drag and drop files, share screenshots, link Knowledge Base articles, and even use emojis.
  • Keep everyone in the loop: Users attached to a message will receive notifications about new messages when they’re away.
  • Reply to messages anywhere in Incident IQ: Messages can easily be accessed anywhere in Incident IQ. View and reply to incoming messages in the message window, without needing to navigate to a different page.

Incident IQ also has support apps for:

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Discover what Incident IQ can do for your district.

Contact Us 1-877-747-3073 Schedule a Demo
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