Support Messenger enables real-time communication between Incident IQ users. Easily start chat threads with requestors that are tied to tickets, or begin group chats with agents to tackle projects with a team.
- Stay organized with threads tied to tickets: Agents can message directly with requestors about a ticket as it’s being worked. Messages can be tied to specific help requests, with message transcripts visible in the Ticket Timeline.
- Send and receive important information with ease: Easily drag and drop files, share screenshots, link Knowledge Base articles, and even use emojis.
- Keep everyone in the loop: Users attached to a message will receive notifications about new messages when they’re away.
- Reply to messages anywhere in Incident IQ: Messages can easily be accessed anywhere in Incident IQ. View and reply to incoming messages in the message window, without needing to navigate to a different page.