BUILT FOR K-12 More than a help deskK-12 hardware, software and systems support |
School districts that rely on these tools depend on Incident IQ.
Meet Incident IQ
Built from the ground up for today’s K-12
Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.
Support Everything
Incident IQ helps you support everything teaching and learning depends on.
Support Everyone
Incident IQ supports teachers & students.
- Simple, intuitive ticket submission allows teachers and students to submit help tickets in just a few clicks.
- Hardware, software, systems and facilities requests are all submitted and managed in one place.
- Assets automatically tied to user accounts means there’s no searching for serial numbers or asset tags.
- Incident IQ Mobile allows teachers and students to submit help tickets from any iOS or Android device.
Incident IQ supports IT support staff.
- Tickets are automatically submitted with robust information, allowing for quicker resolution.
- Track time and resolution actions, logging every step of your work.
- Automatically generated work packages bundle similar tickets, helping you work smarter, not harder.
- Tickets are automatically routed to the correct support team members.
- Hardware, software, systems and facilities requests are all managed and worked from a single place.
- Incident IQ Mobile allows IT support teams to work and resolve tickets on the go.
Incident IQ supports SIS specialists.
- Integrates with leading SIS platforms, such as Infinite Campus and PowerSchool.
- Easily manage schedule, course and grading requests from teachers with Incident IQ. Dynamic custom fields ensure teachers accurately submit all information necessary to resolve an issue.
- Sync data directly from your school’s SIS via OneRoster directly into Incident IQ — allowing for custom workflows and accurate information between systems.
Featured Integrations
Incident IQ supports LMS specialists.
- Sync data directly from your school’s LMS via OneRoster with Incident IQ — allowing for custom workflow creation and information sharing between systems for fast issue resolution.
- Integrates with leading LMS platforms, such as Blackboard, itsLearning and many more.
'I closed over 1,000 tickets in just two weeks using Incident IQ — it would’ve taken me a month to do half of that volume before, using our old system.' — Peggy Dillie, Fayette County Schools’ Blackboard LMS specialist
Featured Integrations
Incident IQ supports district leaders.
- Simple help ticket submission empowers teachers and students. Educators spend less time requesting support, and more time on instruction.
- Provide IT staff with the tools they need to manage multiple locations and support all key technology systems and assets across an entire school district.
- Rich analytics provide detailed, customizable reports into the performance of critical technology and staff.
- Ticket pipeline analytics illustrate each step of ticket resolution — identifying any bottlenecks or inefficiencies hindering problem-solving.
- Easily export analytics data for sharing with colleagues and stakeholders.
Support Everywhere
Incident IQ's native iOS and Android apps make submitting and working tickets on the go fast and easy.
Tech support isn't optional — it's essential.
Schools have a wealth of technological tools to assist with teaching and learning, but without proper technical support — they’re all a waste of time. That’s why ISTE lists Technical Support as one of the 14 critical elements necessary to leverage technology for learning.
Get going quickly!
Incident IQ's modern architecture makes it easy to get going fast.
