Launch remote desktop support sessions right from a help ticket using these integrations.
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Incident IQ Integration For
Microsoft Quick Assist
Microsoft Quick Assist is a remote assistance tool that allows support teams to resolve tech issues without physically accessing a device. With the Microsoft Quick Assist integration from Incident IQ, technicians can start a remote session straight from a help ticket.
Microsoft Quick Assist Integration: Features & Benefits
After activating this integration, districts can sync detailed asset data between Google Admin Console and Incident IQ. This integration simplifies workflows and unlocks advanced functionality for IT teams.
- Allow agents to initiate a remote support session from an Incident IQ help ticket.
- Provides users with step-by-step instructions on how to accept a remote assistance request.
- Tracks each step of the remote session through the ticket timeline, including date and time stamps.
Integrating Microsoft Quick Assist with Incident IQ
Installation of the Microsoft Quick Assist integration is simple, with step-by-step instructions to guide administrators through the process. For more information about this integration, visit the Incident IQ Community.