ThinkCERCA

REQUEST INFO

This Incident IQ app is designed to enable support workflows for districts that use ThinkCERCA. After activating the app, district teachers receive more accurate and timely assistance on their district’s Incident IQ platform for ThinkCERCA issues.

Red background with screenshot of Incident IQ custom workflow creation for support flow integrations
Screenshot of Incident IQ knowledge base articles creation for support flows
  • Pre-populates Incident IQ with issue categories, issues and common resolution actions, improving resolution times
  • Provides a curated knowledge base of how-to articles provide teachers with reliable self-help
  • Quick access to customer support via support widgets