Incident IQ

Enhanced Approval Workflows


The Enhanced Approval Workflows app empowers districts with new tools to better manage specific workflows that require one or more approvals. Maintain district compliance requirements, keep records on past approvals, and make informed decisions. 

  • Ensure that approvers are able to see all relevant information on a ticket no matter if they’re a requester, agent, or admin-level role.
  • Automate approval workflows based on Rules Engine filters:  location, ticket type and more.
  • Approval steps are logged within a ticket’s timeline, creating a reliable record of approval steps.
  • Build workflows that rely on approvals before any more work can be done to a ticket.

EAW screenshot 1

Screenshot of an approval workflow from an email notification

EAW screenshot 2