Incident IQ

Support Scheduler

REQUEST INFO

Support Scheduler is an Incident IQ app that lets you quickly set up support sessions with ticket requestors. Easily track these support sessions on your Incident IQ calendar, or export scheduled events to a third-party calendar. You can provide requestors with a range of available times, and allow requesters to choose a time that works for them.

  • Dynamic scheduling: Schedule support sessions by providing requestors with multiple time windows to choose from.
  • Eliminate double-booking: Send the same availability windows to multiple requestors. Once a window has been picked, it will no longer be available to other users.
  • Simple confirmation: Requestors can book a support session from their email, no Incident IQ login required.
  • Seamless third-party calendar sync: With Support Scheduler you can quickly export scheduled work sessions to a leading third-party calendar of choice.
    • Google Calendar
    • Office 365
    • Apple iCal
    • Yahoo Calendar
Incident IQ's Support Scheduler app screen for how to suggest meeting times
Incident IQ's Scheduler Support app screen that shows how to schedule on calendar
Screenshot of confirmation for meeting time request on Incident IQ's Support Scheduler app