iiQ Academy is a self-guided training and certification program designed to give busy K–12 teams a head start with Incident IQ. The Academy offers flexible learning paths and courses tailored to how your district uses the platform. Learn at your own pace with videos, interactive walkthroughs, quizzes, and practical examples. Start with the fundamentals, build confidence in core features, and progress to advanced training as your needs grow.
Find targeted courses covering iiQ modules, integrations, premium apps, and more. Quickly access the training you need to master specific features.
Learn by role
Role-based learning paths guide administrators, technicians, event coordinators, school leaders, and requestors through workflows they can use every day in Incident IQ.
Guided learning paths
Follow structured, step-by-step paths that take you from the basics to advanced platform usage, with progress tracking along the way.
Certification options
Earn iiQ certifications that validate your expertise and help standardize knowledge across your team.
Become an Incident IQ-certified expert
Whether you are new to Incident IQ or a long-time user, certification helps ensure you’re getting the most out of the platform. iiQ certifications are valid for a defined period and follow you between schools.
Speed up time-to-value with deep platform knowledge for your team
Foster excellence for both new and experienced users
Improve operational efficiency through ongoing learning
The goal of Incident IQ isn’t to [just] answer tickets. It’s to provide a high-quality service experience for everyone in your community.”
LAURA BROWDER Senior Executive Director of Technology Operations
Austin Independent School District
The fact that Incident IQ was designed for schools shows through and through. It’s intuitive, and users are able to navigate the system on their own with very little training.
PHIL LACEY Director of Instructional Technology
Niles Township High School District, Illinois
Incident IQ is the best product I’ve seen in my 37 years of working with technology in education.
ERIN BRANDY Technology Specialist
Gilmer County School System
Incident IQ helped us create efficient workflows and communications with event requesters, saving over 500 hours a year in event preparations.
DR. BRIAN BROWN Chief Technology Officer
Duncanville Independent School District
Start your iiQ learning journey
Build confidence with Incident IQ through guided courses, role-based learning paths, and certification designed to help your team use the platform effectively.
