Incident IQ Integration For

Chrome Remote Desktop


Chrome Remote Desktop is a tool that allows a support technician to remotely control another user’s device. K-12 technicians can use Incident IQ’s integration with Chrome Remote Desktop to securely initiate a remote desktop session from a help ticket and resolve technical issues in real time. This integration reduces friction when initiating a remote support session, leading to quicker support resolution times.

Chrome Remote Desktop Integration: Features & Benefits

This integration streamlines support and helps IT teams troubleshoot issues in real-time by establishing a remote desktop session through a help ticket is browser-based, and can be used with Microsoft Windows, Mac, and Chromebook devices.

  • Initiate a remote support session from within an Incident IQ help ticket.
  • Automatically send notifications to users, letting them know when a support agent is requesting to begin a remote support help session.
Incident IQ's desktop assistance screen with a update on an active ticket
Screenshot of confirmation for remote support session request on Incident IQ's help ticketing platform
Integrating Chrome Remote Desktop with
Incident IQ

This integration streamlines the remote request process for both end users and technicians. When this integration is installed, a widget will appear in related help tickets, allowing support technicians to securely initiate a remote desktop support session with a user.