Launch remote desktop support sessions right from a help ticket using these integrations.
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Incident IQ Integration For
Chrome Remote Desktop
Chrome Remote Desktop is a tool that allows a support technician to remotely control another user’s device. K-12 technicians can use Incident IQ’s integration with Chrome Remote Desktop to securely initiate a remote desktop session from a help ticket and resolve technical issues in real time. This integration reduces friction when initiating a remote support session, leading to quicker support resolution times.
Chrome Remote Desktop Integration: Features & Benefits
This integration streamlines support and helps IT teams troubleshoot issues in real-time by establishing a remote desktop session through a help ticket is browser-based, and can be used with Microsoft Windows, Mac, and Chromebook devices.
- Initiate a remote support session from within an Incident IQ help ticket.
- Automatically send notifications to users, letting them know when a support agent is requesting to begin a remote support help session.
Integrating Chrome Remote Desktop with
This integration streamlines the remote request process for both end users and technicians. When this integration is installed, a widget will appear in related help tickets, allowing support technicians to securely initiate a remote desktop support session with a user.