Trusted by 2,000+ K-12 districts in all 50 states
How to contact Incident IQ support
We’re here to help, however you contact us. For the quickest response, use the in-app chat to get rapid answers to common questions or connect with an iiQ support teammate when needed.
In-App Support
For the fastest response, submit a request through the in-app iiQ Support Bot.
Available 24/7.
Available 24/7.
Phone
Call us at (866) 899-9169.
Available Monday through Friday,
8 a.m. to 8 p.m. ET.
Available Monday through Friday,
8 a.m. to 8 p.m. ET.
IN-APP SUPPORT PROCESS
How to get help using the iiQ Support Bot
Use the in-app messenger to submit a request directly to the iiQ support team. This is the fastest way to get help.
STEP ONE
Open the iiQ Support Bot
Select the chat icon located in the bottom-right corner of the Incident IQ Platform to launch the support experience.
STEP TWO
Select “Ask a question”
Within the support widget, select “Ask a question” to begin chatting with the iiQ Support Bot.
STEP THREE
Describe your question or issue
Enter your question, issue details, or request in the chat. Include as much information as possible, including screenshots, affected users or systems, and when the issue occurred, so the iiQ support team can answer your questions and address any issues quickly.
STEP FOUR
Continue with support if needed
If you need more help, the iiQ support team will continue the conversation and escalate your issue to a support request without requiring you to repeat previous details.
Learn more. Go further.
Everything you need to get the most out of iiQ, from training to troubleshooting guides to product updates, and more
iiQ Academy
Build skills and earn certifications through structured, self-paced training.
iiQ Community & Knowledge Base
Find answers, search troubleshooting guides, and connect with other iiQ users.
Frequently asked questions
Where do I submit a support request?
Use the in-app messenger within the Incident IQ Platform to submit a support request. This routes your issue directly to the iiQ support team for the fastest response.
Who should contact Incident IQ support?
District administrators and authorized platform users should contact the iiQ support team. Students, parents, and faculty should contact their school’s help desk.
What information should I include in my support request?
Include a clear description of the issue, steps to reproduce it, affected users or systems, screenshots if available, and when the issue occurred. The more details you provide, the faster the iiQ support team can investigate and assist.
Can I contact support without logging into the platform?
Yes. You can email support@incidentiq.com or call (866) 899-9169 if you cannot access the platform.
Where can I find training or learn how to use Incident IQ?
Visit Incident IQ Academy for structured training or the Incident IQ Community for documentation and guides.