What’s New in Incident IQ: September Enhancements
Welcome to the latest release of Incident IQ. This release focuses largely on stability improvements....
Incident IQ Receives Strategic Growth Investment From JMI Equity
Funding will further accelerate the growth of the Incident IQ platform as the leading service management platform from K-12 school districts...
What’s New in Incident IQ: August Enhancements
Welcome to the latest release of Incident IQ. This update features enhancements to our Policy Manager app, new filters for inactive accounts, and more. Read on to learn about this release and to register for our next webinar....
Incident IQ Announces Incident IQ Academy — a New Training Resource for K-12 Districts to Get the Most From the Incident IQ Platform
On-demand training courses are now available for districts using the Incident IQ platform....
What’s New in Incident IQ: Early June Enhancements
Welcome to the latest release of Incident IQ, just in time for the end of the school year. This update features enhancements to Fee Tracker and Rollout Scout, in addition to various performance enhancements. Read on to learn more about our latest update....
[Webinar] Introducing Incident IQ: Modern Support Tools for Today’s K-12 Classrooms
Are you interested in learning more about Incident IQ — the technology support platform built exclusively for K-12 school districts...
What’s New in Incident IQ: April Enhancements
Welcome to the latest release of Incident IQ, just in time for the end of the school year. This update features enhancements to Fee Tracker and Rollout Scout, in addition to various performance enhancements. Read on to learn more about our latest update....
Incident IQ Releases Enhanced Mosyle Manager Integration to Help K-12 Districts Support Apple Devices More Effectively
New integration enables Device Actions — allowing users to execute Mosyle Manager commands within Incident IQ...
[Webinar] Introducing Incident IQ: Modern Support Tools for Today’s K-12 Classrooms
Are you interested in learning more about Incident IQ — the technology support platform built exclusively for K-12 school districts...
[Webinar] Maintenance Workflows for Today’s K-12 Environments
Learn more about iiQ Facilities — the support solution built exclusively for K-12 maintenance teams....
Incident IQ Announces Enhanced Jamf School Integration to Help K-12 IT Teams More Effectively Manage Student Devices
Enhanced integration enables Device Actions — allowing users to execute MDM commands within Incident IQ....
Fee Tracker is here
Fee Tracker is a new free app that allows school-related fees to be attached to users, assets, and tickets. Generate fines, record payments and generate invoices, all through Incident IQ....
[Webinar] What’s New in Incident IQ: Tracking fees and payments
We'll take an in-depth look at our new free Incident IQ app that allows districts to manage fines and payments, with features including:...
What’s New in Incident IQ: Mid-March Enhancements
Welcome to the latest release of Incident IQ. This update features enhancements for our Jamf School, Mosyle, and Intune MDM integrations....
What’s New in Incident IQ: March Enhancements
This update features a new asset label editor, and an enhancement that enables the creation of tickets for multiple locations at once using Ticket Templates. Read on to learn more about the updates in this release....
[Webinar] iiQ Best Practices: Using My Classes
Learn about the powerful capabilities that My Classes enables....
Incident IQ releases Support Messenger
Introducing Support Messenger — A real-time communication tool for Incident IQ users. Easily initiate messaging with requestors that are tied to tickets, or start group chats with agents to tackle projects with a team....
Support Scheduler is here.
Introducing Support Scheduler — a simple way to schedule support sessions, now available as a premium app. With Support Scheduler, agents can easily schedule support sessions with requestors, track them on their Incident IQ calendar, and easily export scheduled events to a third-party calendar. Agents can...
What’s New in Incident IQ: February Enhancements
Welcome to the latest release of Incident IQ. This update features a number of changes made to email notifications, as well as a number of enhancements to our Google integrations. Read on to learn more about the enhancements in this release, as well as our...
Incident IQ announces the release of iiQ Facilities
ATLANTA GA, January 28, 2021 — Incident IQ, the service management platform built for K-12, announced the release of iiQ Facilities — the facilities maintenance solution built exclusively for K-12 school districts. Featuring the same award-winning technology found in Incident IQ’s asset management and help desk...
[Webinar] What’s New Incident IQ: January 2021
Go in-depth and learn about the latest Incident IQ enhancements. We'll be discussing: Knowledge Base enhancements, New SLA filters and columns, Role-based custom fields, A sneak peek at Support Scheduler — our latest app...
What’s New in Incident IQ January 4th
Welcome to the first Incident IQ release of the new year! This update contains a number of enhancements suggested by you, the Incident IQ community. Remember that you can always head over to the Idea Exchange to submit an idea to help us improve Incident...
Incident IQ 2020 Year in Review
2020 was a challenging year that won’t be forgotten any time soon. Almost every aspect of life was upended — especially in our schools. Entire districts had to move online virtually overnight, an unprecedented task....
Incident IQ wins Best of Show at ISTE20 Live
ATLANTA GA, December 21, 2020 Incident IQ, the leading service management platform built for K-12, was recently awarded “Best of Show” at the ISTE20 Live conference. The judges “rated their impressions of individual products on a sliding scale, evaluating areas such as value, uniqueness in the...
Incident IQ wins THE Journal 2020 New Product Awards in Help Desk and Asset Management categories
Atlanta, Georgia — Incident IQ, the service management platform built for K-12, was awarded two top accolades in the THE Journal 2020 New Product Awards, in the Help Desk and Asset Management categories. The awards “honor the outstanding product development achievements of manufacturers and suppliers...
What’s New in Incident IQ – November 30
[vc_row][vc_column][vc_column_text]Welcome to the latest release of Incident IQ. This release features powerful new filtering tools, new integrations, and a number of enhancements straight from our Idea Exchange. These new features continue our efforts to build tools for today's challenging support environments, and use community feedback...
[Webinar] What’s New Incident IQ: Fall Roundup
Join us for this hour-long webinar to explore the new features that have arrived on the Incident IQ platform in the last few months. We’ll be exploring Remote Assistance integrations, new MDM write-back functionality...
What’s New in Incident IQ – New Integrations and performance enhancements
Welcome to the latest release of Incident IQ. This release features new MDM and remote assistance integrations, as well as a number of performance enhancements. These new integrations help directly address distance learning support challenges, and expand the number of MDM solutions compatible with Incident...
What’s new in Incident IQ: Remote Assistance Integrations
Welcome to the latest release of Incident IQ, which went live on October 5th. This update brings the release of five powerful Remote Assistance integrations for TeamViewer, Google Remote Desktop, Microsoft Quick Assist, LogMeIn Pro, and Zoho Assist. These integrations make it simple to initiate...
What’s New in Incident IQ – September 8
Welcome to the latest release of Incident IQ. This release contains a number of enhancements and performance fixes, as well as improvements suggested by the Incident IQ community. Remember that you can always head over to the Idea Exchange to submit an idea to help...
