[Webinar] Transforming K-12 IT support: Introducing Incident IQ
Are you interested in learning more about Incident IQ — the technology support platform built exclusively for K-12 school districts...
What’s New in Incident IQ – New Integrations and performance enhancements
Welcome to the latest release of Incident IQ. This release features new MDM and remote assistance integrations, as well as a number of performance enhancements. These new integrations help directly address distance learning support challenges, and expand the number of MDM solutions compatible with Incident...
[Webinar] Transforming K-12 IT support: Introducing Incident IQ
Are you interested in learning more about Incident IQ — the technology support platform built exclusively for K-12 school districts...
What’s new in Incident IQ: Remote Assistance Integrations
Welcome to the latest release of Incident IQ, which went live on October 5th. This update brings the release of five powerful Remote Assistance integrations for TeamViewer, Google Remote Desktop, Microsoft Quick Assist, LogMeIn Pro, and Zoho Assist. These integrations make it simple to initiate...
What’s New in Incident IQ – September 8
Welcome to the latest release of Incident IQ. This release contains a number of enhancements and performance fixes, as well as improvements suggested by the Incident IQ community. Remember that you can always head over to the Idea Exchange to submit an idea to help...
What’s new in Incident IQ: Idea Exchange enhancements
You asked, we answered. Enhancements from the Incident IQ Idea Exchange. Welcome to the latest release of Incident IQ — available now. This update contains enhancements suggested by you, the Incident IQ community. It wouldn’t be possible for us to build our K-12 support platform without...
[Webinar] Back to School with iiQ Part 1: Device Deployments & Monitoring
Are you interested in learning more about Incident IQ — the technology support platform built exclusively for K-12 school districts...
What’s New in Incident IQ – July 13
Welcome to the latest release of Incident IQ, which will be going live July 13. This update features our new Asset Importer — a ground-up overhaul of our importer tool. New field mapping functionality makes it simple to match columns in a spreadsheet to data points in Incident IQ, and suggested...
Incident IQ joins the CITE Corporate Affiliate Program
July 1, 2020 (Atlanta, GA) Incident IQ is proud to announce their membership in the Corporate Affiliate Program for California IT in Education (CITE). CITE's mission is to lead, develop, and support technologists and education organizations to foster student success, and Incident IQ is eager...
A statement from Travis Collins, President and CEO:
At Incident IQ we have always rejected racism - explicit or implicit. But now feels like a time when it is not enough to say, “We’re not racist, so we’re not part of the problem.” I have come to believe that to be part of...
What’s New in Incident IQ – June 8
This update brings the release of Remote Support Ticketing — a new support channel that we think will be incredibly valuable in expanding access to technology support requests for non-Incident IQ users in your district community. Additionally, we've enhanced our Email-to-Ticket functionality, allowing emails received from non-recognized...
[Webinar] Introducing Remote Support Ticketing
Are you interested in learning more about Incident IQ — the technology support platform built exclusively for K-12 school districts...
New App: Screen Recorder
New to the Incident IQ platform, Screen Recorder is a companion app for iiQ Ticketing that enables users to quickly record and attach screen recordings and screenshots to help tickets. Use Screen Recorder to precisely share problems and solutions, speeding up resolution times in remote...
[Webinar] What’s New in Incident IQ: April 2020
Learn more about the new features that have arrived on the Incident IQ platform this month. ...
Incident IQ Names R.T. Collins Chief Operating Officer
Atlanta, Georgia — Today Incident IQ, LLC, the company that’s transforming K-12 workflows to optimally support students, teachers and technology, named Robert Todd (R.T.) Collins Chief Operating Officer of the company. One of Incident IQ’s first team members, joining the company in 2016, Mr. Collins has...
Incident IQ Announces Appointment of Chief Financial Officer
Atlanta, Georgia — Incident IQ, LLC, the company that’s transforming K-12 workflows to optimally support students, teachers and technology, announced today that Mike Hickey has been named to the company’s executive team as Chief Financial Officer. Prior to joining Incident IQ, Mr. Hickey worked for ScanSource...
[Webinar] iiQ Best Practices: Setting up Incident IQ to support distance learning
With schools shifting to distance learning due to the COVID-19 crisis, technology support has never been more crucial. In this 60-minute webinar, we'll take a look at some best practices for using Incident IQ to provide remote help desk support and remote asset management. We'll...
Incident IQ is fully operational & accessible during the COVID-19 outbreak
As your district responds to the COVID-19 coronavirus pandemic, we want to assure you that the Incident IQ platform you rely on to serve your users remains fully available and supported. To that end, we have activated our Operations Resiliency Plan, summarized as follows:...
Feature Update: Enhanced SLA Functionality
We’ve enhanced our Service Level Agreement (SLA) functionality with a number of new features. Users can now create and track multiple performance metrics from a single SLA. Custom metrics can now be added to SLAs, allowing for additional performance measurements. Create custom metrics using filters, and...
What’s New in Incident IQ – February 2020
Welcome to the February 2020 release of Incident IQ. There are a number of updates and enhancements that we think you’ll find valuable, including some popular requests from the Incident IQ Idea Exchange. Some of the key highlights include: Legibility improvements - Increased contrast and font-weight makes Incident...
[Webinar] iiQ Best Practices: Why you should integrate your SIS with Incident IQ
Integrate your SIS data with Incident IQ for a powerful support combination. Discover the benefits of SIS integration, or learn some tips if your district already has these platforms integrated....
[Webinar] iiQ Best Practices: Device Deployment and Collection
Learn best practices for using Incident IQ to perform accurate, streamlined device distributions and collections. Manage device distribution with less time and more confidence. ...
[Webinar] Widening the Net: Increasing iiQ Ticketing Adoption
Reduce hallway drive-bys and email requests clogging your inbox. Set your staff up for success by tailoring iiQ Ticketing to be the most intuitive ticket submission portal they've ever seen....
[Webinar] iiQ Best Practices: Leveraging Custom Views
Drill down to relevant information you need the most, and ensure that your entire team is on the same page. This 45-minute webinar will cover creating and sharing custom views, and how these views can enhance operations across your entire team....
[Webinar] Smart Audits 101
Join us for this 45-minute webinar as we take a look at Smart Audits. Avoid end-of-year surprises. Learn how to best use Smart Audits for superior inventory control....
What’s New in Incident IQ – October 2019
This month you’ll find a number of enhancements and bug fixes. Read on to learn more about the changes found in our October 2019 update, as well as our upcoming webinar....
What’s New in Incident IQ – Summer 2019 Release
Incident IQ's Summer 2019 Release is live. You’ll find a number of new features, as well as enhancements and bug fixes. Read on to learn more about the changes found in our Summer 2019 update, as well as our upcoming webinar....
Niles Township Looks to Students to Support Educational Technology
SKOKIE, IL (April 22, 2019) Like an increasing amount of school districts nationwide, Niles Township High Schools is a 1:1 district, with every one of the district’s 4,200 students in possession of a district-provided laptop...
What’s New in Incident IQ – April 2019
We’ve been hard at work to bring you some additional tools that we think will be enormously useful for districts completing end-of-semester device collections and audits. The following features will be live in Incident IQ on Monday, April 22nd...
