Incident IQ highlights growing adoption of iiQ IT Pro as K–12 districts streamline complex IT workflows, strengthen governance, and reduce ticket resolution times with AI.
Incident IQ CEO R.T. Collins explores how AI is reshaping K–12 IT support by improving ticket quality, accelerating resolution times, and streamlining workflows. By reducing friction between teachers and technicians, AI helps school teams operate more efficiently and gives educators more time to f…
The new AI Ticket Assistant helps K–12 teams automate ticket intake, intelligently route issues, and capture critical details upfront using natural language. Early results show districts reducing average resolution time from 5 days to 1 while improving visibility and efficiency across IT operation…
Incident IQ highlights growing adoption of iiQ IT Pro as K–12 districts streamline complex IT workflows, strengthen governance, and reduce ticket resolution times with AI.
Incident IQ was recognized with multiple 2026 Top Workplaces awards and named to the GSV 150 for its impact on K–12 education and workplace excellence.
Incident IQ announces the appointments of Annette Broner Dehler as Chief Marketing Officer and Jesse LaJoye as Chief Sales Officer, strengthening its executive leadership team to support continued growth in K–12 technology.
Incident IQ CEO R.T. Collins explores how AI is reshaping K–12 IT support by improving ticket quality, accelerating resolution times, and streamlining workflows. By reducing friction between teachers and technicians, AI helps school teams operate more efficiently and gives educators more time to f…
The new AI Ticket Assistant helps K–12 teams automate ticket intake, intelligently route issues, and capture critical details upfront using natural language. Early results show districts reducing average resolution time from 5 days to 1 while improving visibility and efficiency across IT operation…
Incident IQ has appointed Carl Foto as Chief Financial Officer and Amy Tepas as Chief of Staff, adding experienced leadership to support the company’s continued growth and commitment to serving K–12 school districts nationwide.
ATLANTA, Oct. 29, 2025 — Four generations now share the workplace. That’s not a problem. It’s an opportunity, but only if we take the time to understand what each group needs and expects from their employer. As chief human resources officer at Incident IQ, I’ve found that improving retention…
Incident IQ’s iiQ Facilities has been named a 2025 Tech & Learning Award of Excellence winner in Secondary Education. Discover how iiQ Facilities helps schools manage maintenance challenges, improve efficiency, and protect learning environments.
Incident IQ has been named a Top Workplace by Atlanta Journal-Constitution for 2025, based on employee feedback. The award highlights the company’s commitment to creating a culture where employees feel respected, supported, and empowered to grow, thrive, and contribute to meaningful work.
