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What’s New in Incident IQ: November 2023 Enhancements

Our November enhancements are rolling out, and they’ll all be live by November 11. Read on to see what’s new in Incident IQ this month, and register for our next webinar and Office Hours events. Create Quick Tickets for users with Enhanced Quick Tickets. Administrators can now create Quick Ticke …

Incident IQ Secures SOC 2, Type 2 Compliance, Reinforcing Its Commitment to Best-in-Class Security Practices for K-12 Education

Atlanta, GA – November 8 Incident IQ, the leading provider of IT service management platforms tailored for the K-12 sector, today announced it has been found to be SOC2 Type 2 compliant without qualifications following the conclusion of a rigorous audit process covering security, availabi …

Incident IQ Wins Tech & Learning’s Awards of Excellence for “Best Tools for Back to School” in Secondary Education Category

Atlanta, September 20, 2023 Incident IQ has been recognized with the prestigious Tech & Learning Awards of Excellence for “The Best Tools for Back to School” in the Secondary Education category for the 2023-24 school year. Tech & Learning’s Awards of Excellence program reco …

What’s New in Incident IQ: August 2023 Enhancements

Our latest enhancements are now live. Read on to see the latest enhancements, register for our upcoming Back to School webinars, and learn what’s new in Incident IQ this month. Add variables to subject and body content for email alerts with new Rules Engine actions. Districts can now add a variety …

What’s New in Incident IQ: July 2023 Enhancements

Our latest enhancements are now live. Read on to see the latest enhancements, register for our upcoming Back to School webinars, and learn what’s new in Incident IQ this month. New automations for iiQ Events simplify proactive event preparation. Admins who need to schedule recurring events (like m …

Incident IQ and Trafera logos
K-12 Edtech Industry Leaders, Incident IQ and Trafera, Join Forces to Streamline Technology Support and Return Instructional Time to the Classroom

Atlanta, GA – June 26 Incident IQ and Trafera have announced a strategic partnership to integrate and integrate and simplify the help desk ticketing and repair process of school laptops and Chromebooks for K-12 technology facilitators.  The Trafera and Incident IQ integration comes at a c …

Incident IQ and Miami-Dade School District logos
Miami-Dade Public Schools Selects Incident IQ for Student Device Management and Help Ticketing Solutions

Atlanta, GA – June 26 Incident IQ, the workflow management platform built for K-12 schools, today announced that Miami-Dade County Public Schools (M-DCPS) has chosen Incident IQ as its comprehensive solution for student device inventory management and help desk ticketing.  This will enabl …

What’s New in Incident IQ: April/May 2023 Enhancements

Our latest enhancements are now live. Read on to see what’s arrived this month, register for our upcoming Office Hours and webinar events, and make plans to come join Incident IQ at ISTE. Syncing a Google device now automatically pushes and pulls device metadata.  When Admin initiates a manua …

What’s New in Incident IQ: March 2023 Enhancements

Our latest updates are live. Read on to see what’s new, and to register for our next webinar.  New dashboard enhancements allow for custom asset and user views to be displayed front and center. We’ve updated dashboard layout options to allow for custom asset and user views to be displayed o …