Incident IQ Releases Enhanced Mosyle Manager Integration to Help K-12 Districts Support Apple Devices More Effectively
New integration enables Device Actions — allowing users to execute Mosyle Manager commands within Incident IQ...
[Webinar] Introducing Incident IQ: Modern Support Tools for Today’s K-12 Classrooms
Are you interested in learning more about Incident IQ — the technology support platform built exclusively for K-12 school districts...
[Webinar] Maintenance Workflows for Today’s K-12 Environments
Learn more about iiQ Facilities — the support solution built exclusively for K-12 maintenance teams....
Incident IQ Announces Appointment of Vice President of Sales
ATLANTA GA, April 13, 2021 — Incident IQ, the service management platform built for K-12, announced today that Dave Henion has joined the company’s leadership team as Vice President of Sales. Prior to joining Incident IQ, Mr. Henion worked in senior sales leadership roles at Global...
Incident IQ Announces Enhanced Jamf School Integration to Help K-12 IT Teams More Effectively Manage Student Devices
Enhanced integration enables Device Actions — allowing users to execute MDM commands within Incident IQ....
Fee Tracker is here
Fee Tracker is a new free app that allows school-related fees to be attached to users, assets, and tickets. Generate fines, record payments and generate invoices, all through Incident IQ....
[Webinar] What’s New in Incident IQ: Tracking fees and payments
We'll take an in-depth look at our new free Incident IQ app that allows districts to manage fines and payments, with features including:...
What’s New in Incident IQ: Mid-March Enhancements
Welcome to the latest release of Incident IQ. This update features enhancements for our Jamf School, Mosyle, and Intune MDM integrations....
What’s New in Incident IQ: March Enhancements
This update features a new asset label editor, and an enhancement that enables the creation of tickets for multiple locations at once using Ticket Templates. Read on to learn more about the updates in this release....
[Webinar] iiQ Best Practices: Using My Classes
Learn about the powerful capabilities that My Classes enables....
Incident IQ releases Support Messenger
Introducing Support Messenger — A real-time communication tool for Incident IQ users. Easily initiate messaging with requestors that are tied to tickets, or start group chats with agents to tackle projects with a team....
Support Scheduler is here.
Introducing Support Scheduler — a simple way to schedule support sessions, now available as a premium app. With Support Scheduler, agents can easily schedule support sessions with requestors, track them on their Incident IQ calendar, and easily export scheduled events to a third-party calendar. Agents can...
What’s New in Incident IQ: February Enhancements
Welcome to the latest release of Incident IQ. This update features a number of changes made to email notifications, as well as a number of enhancements to our Google integrations. Read on to learn more about the enhancements in this release, as well as our...
Incident IQ announces the release of iiQ Facilities
ATLANTA GA, January 28, 2021 — Incident IQ, the service management platform built for K-12, announced the release of iiQ Facilities — the facilities maintenance solution built exclusively for K-12 school districts. Featuring the same award-winning technology found in Incident IQ’s asset management and help desk...
[Webinar] What’s New Incident IQ: January 2021
Go in-depth and learn about the latest Incident IQ enhancements. We'll be discussing: Knowledge Base enhancements, New SLA filters and columns, Role-based custom fields, A sneak peek at Support Scheduler — our latest app...
What’s New in Incident IQ January 4th
Welcome to the first Incident IQ release of the new year! This update contains a number of enhancements suggested by you, the Incident IQ community. Remember that you can always head over to the Idea Exchange to submit an idea to help us improve Incident...
Incident IQ 2020 Year in Review
2020 was a challenging year that won’t be forgotten any time soon. Almost every aspect of life was upended — especially in our schools. Entire districts had to move online virtually overnight, an unprecedented task....
Incident IQ wins Best of Show at ISTE20 Live
ATLANTA GA, December 21, 2020 Incident IQ, the leading service management platform built for K-12, was recently awarded “Best of Show” at the ISTE20 Live conference. The judges “rated their impressions of individual products on a sliding scale, evaluating areas such as value, uniqueness in the...
Incident IQ wins THE Journal 2020 New Product Awards in Help Desk and Asset Management categories
Atlanta, Georgia — Incident IQ, the service management platform built for K-12, was awarded two top accolades in the THE Journal 2020 New Product Awards, in the Help Desk and Asset Management categories. The awards “honor the outstanding product development achievements of manufacturers and suppliers...
What’s New in Incident IQ – November 30
Welcome to the latest release of Incident IQ. This release features powerful new filtering tools, new integrations, and a number of enhancements straight from our Idea Exchange. These new features continue our efforts to build tools for today's challenging support environments, and use community feedback...
[Webinar] What’s New Incident IQ: Fall Roundup
Join us for this hour-long webinar to explore the new features that have arrived on the Incident IQ platform in the last few months. We’ll be exploring Remote Assistance integrations, new MDM write-back functionality...
What’s New in Incident IQ – New Integrations and performance enhancements
Welcome to the latest release of Incident IQ. This release features new MDM and remote assistance integrations, as well as a number of performance enhancements. These new integrations help directly address distance learning support challenges, and expand the number of MDM solutions compatible with Incident...
What’s new in Incident IQ: Remote Assistance Integrations
Welcome to the latest release of Incident IQ, which went live on October 5th. This update brings the release of five powerful Remote Assistance integrations for TeamViewer, Google Remote Desktop, Microsoft Quick Assist, LogMeIn Pro, and Zoho Assist. These integrations make it simple to initiate...
What’s New in Incident IQ – September 8
Welcome to the latest release of Incident IQ. This release contains a number of enhancements and performance fixes, as well as improvements suggested by the Incident IQ community. Remember that you can always head over to the Idea Exchange to submit an idea to help...
[Webinar] Back to School with iiQ Part 3: Tackling Remote Support Requests
Part Three of our "Back to school with iiQ" series will cover the best practices and tools that we've created to help your team provide efficient, superlative remote support for district teachers, students, and staff....
What’s new in Incident IQ: Idea Exchange enhancements
You asked, we answered. Enhancements from the Incident IQ Idea Exchange. Welcome to the latest release of Incident IQ — available now. This update contains enhancements suggested by you, the Incident IQ community. It wouldn’t be possible for us to build our K-12 support platform without...
[Webinar] Back to School with iiQ Part 2: Streamlining Support Workflows
Part Two of our "Back to school with iiQ" series will cover streamlining and optimizing support channels — making it simple for teachers, students, parents and staff to submit help requests....
[Webinar] Back to School with iiQ Part 1: Device Deployments & Monitoring
Start the school year off right with best practices for device deployment and IT support....
What’s New in Incident IQ – July 13
Welcome to the latest release of Incident IQ, which will be going live July 13. This update features our new Asset Importer — a ground-up overhaul of our importer tool. New field mapping functionality makes it simple to match columns in a spreadsheet to data points in Incident IQ, and suggested...
Incident IQ joins the CITE Corporate Affiliate Program
July 1, 2020 (Atlanta, GA) Incident IQ is proud to announce their membership in the Corporate Affiliate Program for California IT in Education (CITE). CITE's mission is to lead, develop, and support technologists and education organizations to foster student success, and Incident IQ is eager...
