Newspaper icon

INCIDENT IQ

Newsroom

Topics:
Incident IQ to Accelerate Growth with Strategic Investment from Cove Hill Partners

Cove Hill to join JMI Equity as Partners in Accelerating Growth for Leading K-12 Workflow Management Platform ATLANTA, GEORGIA, February 8, 2024  — Incident IQ, the leading workflow management platform for K-12 school districts, announced today that Cove Hill Partners will join JMI Equity and the …

What’s New in Incident IQ: Jan/Feb 2024 Enhancements

Our first enhancements of the new year are live on the platform. Read on to see what’s arrived, and to register for our upcoming webinar. Make sure every step is accounted for with automatic subtask creation. Subtasks can now be automatically created and applied to subtickets through enhanced Tick …

Incident IQ Rolls Out an Array of User-Centric Enhancements and a Comprehensive Certification Program for K-12 Districts

Atlanta, GA – November 29 Building upon its commitment to innovation in K-12 workflow management, Incident IQ has introduced a powerful series of platform enhancements that bring new value to school districts. These enhancements build on Incident IQ’s strong reputation by offering a higher l …

What’s New in Incident IQ: November 2023 Enhancements

Our November enhancements are rolling out, and they’ll all be live by November 11. Read on to see what’s new in Incident IQ this month, and register for our next webinar and Office Hours events. Create Quick Tickets for users with Enhanced Quick Tickets. Administrators can now create Quick Ticke …

Incident IQ Secures SOC 2, Type 2 Compliance, Reinforcing Its Commitment to Best-in-Class Security Practices for K-12 Education

Atlanta, GA – November 8 Incident IQ, the leading provider of IT service management platforms tailored for the K-12 sector, today announced it has been found to be SOC2 Type 2 compliant without qualifications following the conclusion of a rigorous audit process covering security, availabi …

Incident IQ Wins Tech & Learning’s Awards of Excellence for “Best Tools for Back to School” in Secondary Education Category

Atlanta, September 20, 2023 Incident IQ has been recognized with the prestigious Tech & Learning Awards of Excellence for “The Best Tools for Back to School” in the Secondary Education category for the 2023-24 school year. Tech & Learning’s Awards of Excellence program reco …

What’s New in Incident IQ: August 2023 Enhancements

Our latest enhancements are now live. Read on to see the latest enhancements, register for our upcoming Back to School webinars, and learn what’s new in Incident IQ this month. Add variables to subject and body content for email alerts with new Rules Engine actions. Districts can now add a variety …

What’s New in Incident IQ: July 2023 Enhancements

Our latest enhancements are now live. Read on to see the latest enhancements, register for our upcoming Back to School webinars, and learn what’s new in Incident IQ this month. New automations for iiQ Events simplify proactive event preparation. Admins who need to schedule recurring events (like m …

Incident IQ and Trafera logos
K-12 Edtech Industry Leaders, Incident IQ and Trafera, Join Forces to Streamline Technology Support and Return Instructional Time to the Classroom

Atlanta, GA – June 26 Incident IQ and Trafera have announced a strategic partnership to integrate and integrate and simplify the help desk ticketing and repair process of school laptops and Chromebooks for K-12 technology facilitators.  The Trafera and Incident IQ integration comes at a c …