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Newsroom Releases

Incident IQ 2020 Year in Review

[vc_row][vc_column][vc_column_text]2020 was a challenging year that won’t be forgotten any time soon. Almost every aspect of life was upended — especially in our schools. Entire districts had to move online virtually overnight, an unprecedented task. Despite these difficulties, K-12 IT teams proved they were up to...

by Amirah Smith
December 30, 2020
Newsroom

Incident IQ wins Best of Show at ISTE20 Live

ATLANTA GA, December 21, 2020 Incident IQ, the leading service management platform built for K-12, was recently awarded “Best of Show” at the ISTE20 Live conference. The judges “rated their impressions of individual products on a sliding scale, evaluating areas such as value, uniqueness in the...

by Amirah Smith
December 17, 2020
Newsroom Releases

What’s New in Incident IQ – November 30

Welcome to the latest release of Incident IQ. This release features powerful new filtering tools, new integrations, and a number of enhancements straight from our Idea Exchange. These new features continue our efforts to build tools for today's challenging support environments, and use community feedback...

by Amirah Smith
December 2, 2020
Newsroom Releases

What’s New in Incident IQ – July 13

Welcome to the latest release of Incident IQ, which will be going live July 13. This update features our new Asset Importer — a ground-up overhaul of our importer tool. New field mapping functionality makes it simple to match columns in a spreadsheet to data points in Incident IQ, and suggested...

by Amirah Smith
July 9, 2020
Newsroom Releases

What’s New in Incident IQ – June 8

This update brings the release of Remote Support Ticketing — a new support channel that we think will be incredibly valuable in expanding access to technology support requests for non-Incident IQ users in your district community. Additionally, we've enhanced our Email-to-Ticket functionality, allowing emails received from non-recognized...

by Amirah Smith
June 8, 2020
Newsroom Releases

New App: Screen Recorder

New to the Incident IQ platform, Screen Recorder is a companion app for iiQ Ticketing that enables users to quickly record and attach screen recordings and screenshots to help tickets. Use Screen Recorder to precisely share problems and solutions, speeding up resolution times in remote...

by Amirah Smith
May 11, 2020
Newsroom

Incident IQ Names R.T. Collins Chief Operating Officer

Atlanta, Georgia — Today Incident IQ, LLC, the company that’s transforming K-12 workflows to optimally support students, teachers and technology, named Robert Todd (R.T.) Collins Chief Operating Officer of the company.  One of Incident IQ’s first team members, joining the company in 2016, Mr. Collins has...

by Incident IQ
April 16, 2020
Newsroom

Incident IQ Announces Appointment of Chief Financial Officer

Atlanta, Georgia — Incident IQ, LLC, the company that’s transforming K-12 workflows to optimally support students, teachers and technology, announced today that Mike Hickey has been named to the company’s executive team as Chief Financial Officer.  Prior to joining Incident IQ, Mr. Hickey worked for ScanSource...

by Incident IQ
April 16, 2020
Releases

Feature Update: Enhanced SLA Functionality

We’ve enhanced our Service Level Agreement (SLA) functionality with a number of new features.  Users can now create and track multiple performance metrics from a single SLA. Custom metrics can now be added to SLAs, allowing for additional performance measurements. Create custom metrics using filters, and...

by Incident IQ
March 6, 2020
Releases

What’s New in Incident IQ – February 2020

Welcome to the February 2020 release of Incident IQ. There are a number of updates and enhancements that we think you’ll find valuable, including some popular requests from the Incident IQ Idea Exchange. Some of the key highlights include: Legibility improvements - Increased contrast and font-weight makes Incident...

by Incident IQ
February 24, 2020
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