Incident IQ Support Flow For



This Incident IQ app is designed to enable support workflows for districts that use MobyMax. After activating the app, district teachers receive more accurate and timely assistance on their district’s Incident IQ platform for MobyMax issues. The app applies custom ticket workflows for swift and detailed help request submission. Additionally, a curated knowledge base of MobyMax how-to articles provides teachers with reliable self-help options for immediate resolution, while giving district support teams a resource to improve resolution times and a method for standardizing resolution actions.

Screenshot of Incident IQ knowledge base articles creation for support flows
Green background with screenshot of Incident IQ custom workflow creation for support flow integrations
  • Pre-populates Incident IQ with issue categories, issues and common resolution actions, improving resolution times
  • Provides a curated knowledge base of how-to articles provide teachers with reliable self-help
  • Quick access to customer support via support widgets