Incident IQ Support Flow For

Illuminate Education


This Incident IQ app is designed to enable support workflows for districts that use Illuminate Education. After activating the app, district teachers receive more accurate and timely assistance on their district’s Incident IQ platform for Illuminate Education issues.

Blue background with Incident IQ's Illuminate Education SIS data import and sync screen
Blue background with screenshot of Incident IQ’s course code and student selectors
  • Pre-populates Incident IQ with issue categories, issues and common resolution actions, improving resolution times
  • Provides a curated knowledge base of how-to articles provide teachers with reliable self-help
  • Quick access to customer support via support widgets