Success Stories

Don't just take our word for it.

The Incident IQ platform powers support for millions of teachers and students across 48 states. Hear from districts that have transformed their support with Incident IQ.

Springfield Local Schools

Master distance learning support.

See how Rob Meeker, IT Specialist for Springfield Local schools, is using the Incident IQ platform to provide timely support in distance learning environments. Rob discusses the time-saving tools that help him manage increased support requests, and the MDM and SIS integrations that ensure that the information his team needs is always front and center.

“Hands down, Incident IQ is the best ticketing system I’ve used in 20+ years in the field.”

Henry County Schools

Transform device deployments.

With Incident IQ, Henry County Schools completed their largest device roll-out ever. Not only did they complete the deployment in record time, but they set themselves up for continued success by establishing a system to actively manage devices year-over-year.

“Despite the fact that I can no longer just walk down the hall and get my hands on a device, my average resolution time has dropped from 8 hours to 4 hours…with double the incoming ticket count”

Moore Public Schools

Transform support strategies.

Moore Public Schools uses Incident IQ to coordinate and plan support across 36 instructional sites. Jun Kim, Director of Technology at Moore Public Schools, uses Incident IQ Mobile to enter and route support requests while conducting site visits.

“Incident IQ is at ‘I wouldn’t want to do my job without it.’ level for me.”

Niles Township High Schools

Transform reporting and analytics.

Niles Township uses Incident IQ not only to transform their reporting, but also to empower students to take part in supporting their classroom technology.

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