SUCCESS STORIES

Don’t just take our word for it.

The Incident IQ platform powers support for millions of teachers and students across 49 states. Hear from districts that have transformed their support with Incident IQ.

Incident IQ is at the ‘I wouldn’t want to do my job without it.’ level for me.

ROB MEEKER

Information Technology Specialist
Springfield Local Schools

SUCCESS STORY

Rankin County School District brings their support operations to a unified platform.

When Rankin County School District moved to full 1:1 instruction during the pandemic, their IT team recognized the need for more comprehensive support tools. Hear from the staff at Rankin about their decision to move to Incident IQ.

CASE STUDY

Coweta’s frictionless onboarding with Incident IQ.

When Michael Carter joined Coweta Public Schools as their new Director of Information Technology, he knew he needed to take their asset management and help ticketing to a new level. Read about Coweta’s move to Incident IQ, and the support their district received when onboarding to a new platform.

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SUCCESS STORY

Henry County Schools streamline their device deployments.

With Incident IQ, Henry County Schools completed their largest device roll-out ever. Not only did they complete the deployment in record time, but they set themselves up for continued success by establishing a system to actively manage devices year-over-year.

The fact that Incident IQ was designed for schools shows through and through. It’s intuitive, and users are able to navigate the system on their own with very little training.


PHIL LACEY

Director of Instructional Technology
Niles Township High School District, Illinois

CASE STUDY LIBRARY

Establishing a “Game-Changing” Asset Management and Help Ticketing Solution for Democracy Prep Public Schools

Background Democracy Prep Public Schools is not your average public school district. Since being established in 2005, Democracy Prep has grown to 24 public charter schools across 5 states. Jonathan Salcedo, Director of Network Technology, knew that Democracy Prep’s unique situation demanded a bett …

Coweta’s Frictionless Onboarding with Incident IQ

Background Coweta Public School teaches over 3,500 students in northeast Oklahoma. When Michael Carter joined the K-12 district as their new Director of Information Technology, he knew he needed to take Coweta’s asset management and help ticketing to a new level. At the time, Coweta’s IT workflo …

The “Night and Day” Transformation of Nampa School District’s Help Ticketing and Asset Management

Background Nampa School District spans over 24 locations around Nampa, Idaho, and teaches over 14,000 students from kindergarten to twelfth grade. This northwestern district was at the forefront of one-to-one device initiatives—this school year marks their fourth year with their student device pro …

Bringing Rankin County School District’s Asset Management and Help Ticketing Into Focus with Incident IQ

Background As the third largest K-12 district in Mississippi, Rankin County School District has an IT team that covers 28 schools and over 19,000 student devices. But with more students joining every year and the demand for student devices growing, Rankin needed more comprehensive asset management a …

Connecting IT and Maintenance Support at Eagle Mountain-Saginaw School District

Background Eagle Mountain-Saginaw is located just north of Fort Worth, Texas. The public school district teaches approximately 22,000 students across 29 different buildings and campuses. Kirk Murdock, the Senior Technology Officer at Eagle Mountain-Saginaw, is part of the 14 IT technicians that mana …

Downers Grove Revamps Their Facilities Workflow with a Unified Platform

Moving Out of Physical Facility Ticketing Downers Grove School District 58 teaches over 5,000 students from preschool through eighth grade. Their district encompasses fourteen schools centered in Downers Grove, Illinois, and has a Buildings and Grounds team composed of a Director, Assistant Director …

SUCCESS STORIES

Ease of use and
data-rich reporting transform Nampa’s support operations.

Nampa School District needed K-12 support tools that were easy for staff to use, and allowed their team better visibility over devices and team performance. Hear why they chose Incident IQ to unify help ticketing and asset management in their schools.

Incident IQ is the best product I’ve seen in my 37 years of working with technology in education.

ERIN BRANDY

Technology Specialist
Gilmer County School System

CASE STUDY

Connecting IT and maintenance support.

The IT team at Eagle Mountain-Saginaw was looking for a new help ticketing platform. The maintenance department reached out to see if they could find a solution that would work for both teams. Read how this K-12 district brought IT and Facilities teams to a unified support platform.

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SUCCESS STORY

Moore Public Schools transform their support strategies.

Moore Public Schools uses Incident IQ to coordinate and plan support across 36 instructional sites. Jun Kim, Director of Technology at Moore Public Schools, uses Incident IQ Mobile to enter and route support requests while conducting site visits.

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