How To Build a Help Desk Knowledge Base: The 5-Step Guide for K-12 IT Admins
Your K-12 IT support team holds all the cards when it comes to IT knowledge. That means your inbox and your school help desk are constantly being flooded with incoming service requests, one right after another. After a while, you start to notice a trend. A...
Simsbury School District Gets Out of “Spreadsheet Hell”
How a busy K-12 IT department graduated from spreadsheets Simsbury School District teaches over 4,000 students across seven schools in Simsbury, Connecticut. The district encompasses one high school, one middle school, and five elementary schools, while also supporting students with special education needs. As the district’s technology...
5 Ways To Use Google Admin Console for Better School Chromebook Management
Chromebooks have become the standard laptop for elementary schools, middle schools, and high schools embracing 1-to-1 technology for a number of reasons—their affordability, built-in malware protection, relevant Chrome Webstore apps, and lightning-fast Chrome OS. They also take only seconds to boot, and their outstanding battery life means they last the entire school day. However, Chromebook devices require effective management to get the...
Why K-12 IT Teams Need Chromebook Management Software
The modern K-12 classroom looks much different than it did a few years ago. Computers, laptops, and other personal computing devices have swept through schools and are changing the way school districts think about and deliver IT support. But of the different laptops being deployed each...
Ditch the Spreadsheets: 5 Ways To Improve School Inventory Control
How many times have spreadsheets let you down? If you’re in charge of managing your school district’s asset inventory, you probably don’t have enough fingers to count on. It’s not that spreadsheets are inherently bad—after all, they help organizations manage large data sets, perform statistical...
Inventory Management Best Practices: K-12 Schools Edition
Anyone who works in a school district knows just how massive their asset inventories can get. Between computers, printers, projectors, textbooks, and more—the average school district can manage and track as much inventory as a large enterprise. To manage these large inventories, K-12 districts usually turn...
How to Prevent Students From Tampering With Chromebooks (and Other Data Integrity Tips)
It’s undeniable—the Google Chromebook has played a huge role in making digital learning accessible to K-12 students everywhere. Now, through the implementation of 1:1 technology in schools, young learners have access to a seemingly infinite array of learning apps, communication tools, and online resources. This is a huge win for...
Conducting an IT Asset Management Audit: A Step-by-Step Checklist for Schools
School IT asset management audit—try saying that ten times fast. Pretty tough, right? Conducting a comprehensive audit on all the assets in your district is pretty hard too. It’s even harder without proper procedures in place or a step-by-step plan that your IT team can follow....
Asset Tagging Best Practices: A Guide for K-12 Schools
Here’s a pop quiz for your district. How many student devices does your district have at its disposal? How many devices are currently allotted as spares? Where are these assets? Do you know what condition they’re in? Asset tagging is a simple way to answer all these questions...
What Is School Facility Management Software?
School facility management software is a platform used by school Facilities Managers and their teams to streamline workflows and complete work orders more efficiently. It’s really that simple. Unfortunately, the work of school facilities teams is not. K-12 facility managers and technicians have to be on...
What Is School Help Desk Software?
School help desk software refers to the portal where users go to request technical support, as well as the tools technicians use to address those requests. Any medium to large-sized organization should use help desk software to ensure that their users have immediate access to technical...
MDM and SIS System Integrations: Improving Service Management in Schools
In the digital age, the practical value of data is undeniable. Most global enterprises understand that properly managed and structured data has the potential to deliver massive value to their organization. So why aren’t more K-12 school districts following suit? And how can you leverage your...
Benefits and Challenges of 1 to 1 Technology in Schools
Since its original introduction in the early 1990s, 1 to 1 technology in schools has increased in popularity over the years and become ubiquitous in most school districts, with 90% of high schools and middle schools going one-to-one in 2021. So what changed? Before one-to-one technology was the...
Asset Management Software For Schools: How Its Used (and Why)
Think back to your district’s assets pre-2020. What did your inventory look like? Smart Boards, projectors, computer labs, and maybe a fair amount of student laptops if your district was forward-thinking enough. That all has changed—rapidly. It’s time to look ahead and return your district’s investment and...
