Incident IQ Integration For

Trafera

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Incident IQ’s integration with Trafera enables districts to seamlessly incorporate Trafera’s device warranty claim services into ticketing and asset management workflows in Incident IQ. Agents in Incident IQ gain a singular experience creating help desk tickets, submitting covered devices to Trafera for warranty repair, requesting parts for in-house repair, tracking of the repair process, generating shipping labels, and reviewing real-time warranty coverage status. Streamlining the repair process within the ticketing process improves operational efficiencies for schools, saving time and money.

Trafera Integration: Features & Benefits

Once activated, the integration syncs Trafera data such as warranty eligibility, history, expiration date and status within the Incident IQ ticketing and asset management platform.

  • Repair Claims – Within Incident IQ, agents now have a convenient interface to submit devices covered by a Trafera warranty for repair. They can easily initiate the repair process, generate shipping labels, and stay updated on the progress of the Trafera repair—all within a familiar interface. This integrated workflow simplifies the warranty repair and help desk ticketing processes for agents.
  • Parts Claims – Agents responsible for “in-house” repairs have the ability to create a help desk ticket and submit parts claims for covered devices directly from Asset Details within the Incident IQ platform. This streamlined process allows agents to more quickly request and track covered parts for repair, minimizing loss of instructional time for teachers and students.
  • Warranty Status – Also within familiar Incident IQ workflows, agents and administrators will now be able to conveniently access Trafera warranty coverage status for devices. An integrated view of warranty information and asset details inform Agents and Administrators of warranty coverage details for parts and devices.
Integrating Trafera with
Incident IQ

For more information about this integration, visit the Incident IQ Community.