Get learning devices in student hands quickly with advanced tools built to handle K-12 deployments.
Efficiently conduct device audits with intelligent scheduling and straightforward verification tools.
Keep tabs on every device district-wide with an unrivaled level of detail.
Remotely manage device inventories with asset management tools built for distance learning.
Empower users to submit help requests in seconds. Pre-made support flows make ticket creation a snap.
Assign, work, and manage tickets with powerful workflows and automated actions.
Integrate help ticketing and asset data for a complete support experience.
Provide superior IT support with tools built for distance learning environments.
Discover modern facilities management tools built exclusively for K-12 districts.
Generate data-rich work orders and preventative maintenance projects with easy-to-use, customizable workflows.
Assign, manage, and get work orders done with powerful tools and automations.
See a breakdown of key metrics and team performance with detailed analytics.
Get out of your inbox, keep everything organized, and automatically assign tasks to the right employee or department.
Design custom forms, digitally distribute and collect documents, and export completed paperwork with Form Designer.
Eliminate drive-by requests and provide K-12 district staff with an easy-to-use portal to submit HR support requests.
Improve the performance of your K-12 HR department with relevant data that matters to your team.
Explore the robust features that drive the Incident IQ platform.
Discover powerful apps built to address common pain points of support teams.
Amplify your efforts with dynamic automations that streamline operations.
Integrate district data with the Incident IQ Platform for a complete support experience.
Gain an unmatched level of insight into the performance of hardware and team members.
Ready-made workflows and KB solutions provide comprehensive support for learning products.
Fully-featured API that allows districts to integrate the Incident IQ platform into native systems.
The power of asset & help ticketing capabilities in Incident IQ, right on your mobile device.
Explore the complete catalog of add-ons for Incident IQ. Here you’ll find apps that bring additional functionality to Incident IQ, and integrations that securely bring district data to Incident IQ.
Google Chrome Remote Desktop
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By integrating district asset management data into Incident IQ, teachers and students can quickly submit data-rich help requests to support staff. Devices are associated with user accounts, and detailed histories of every asset are maintained.
Support Flows provide schools with workflows built around popular learning applications. Custom issue types, recommended resolution actions, and pre-populated knowledge base solutions work together to provide a complete support experience.
Payment integrations securely sync school-related fee data between Incident IQ and third-party payment providers.
These integrations make it simple to begin a secure remote desktop session in seconds, directly from the relevant help request.
Chrome Remote Desktop
Microsoft Quick Assist
SIS integrations provide valuable data throughout the support process. Roster and schedule data is populated into ticket submission workflows, and asset management is enhanced with enriched user information.
Incident IQ integrates with leading SSO providers, allowing easy access to the Incident IQ platform. One-click logins- no extra passwords to remember. Districts can customize their Incident IQ login page, tailoring the look, feel and login options that suit their needs.
Microsoft ADFS SSO
Rapid Identity SSO
Microsoft Azure SSO
Utilities are additions to the Incident IQ platform that provide support teams with even more tools to assist teachers and students.
Learn more about Incident IQ with full-length webinars and feature deep-dives.
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Advanced Ticketing enables districts to create more in-depth workflows with the Incident IQ platform.
Announcements sends out district-wide messages, with different styles based on urgency.
Fee Tracker allows school-related fees to be attached to users, assets, and tickets.
Build, manage, and distribute custom forms to collect data within your Incident IQ workflows.
Password Assistant offers multiple password recovery options to reset student and staff credentials.
Policy Manager makes it simple to create a trusted channel and quickly distribute policy agreements.
Rollout Scout enhances the accuracy and speed of student device deployment, collection, and storage.
Easily capture screenshots and videos and attach them to tickets with Screen Recorder.
Spare Pool allows IT teams to efficiently manage spare device allotments district-wide.
Status Board allows you to keep track of all the systems your school or district is using.
Support Scheduler lets you quickly set up support sessions with ticket requestors.
Discover what Incident IQ can do for your district.