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Patrick Bennett, Chief Customer Officer at Incident IQ

Patrick Bennett

Chief Customer Officer · Incident IQ

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Patrick Bennett serves as Chief Customer Officer at IncidentIQ, overseeing the full span of customer success functions: from onboarding and training to support, account management, and community engagement. In this role, he amplifies the voice of K‑12 districts, making sure product development and operations remain tightly aligned with K-12 stakeholder needs across departments (e.g., IT, Maintenance/Operations, Educators, etc). Under his leadership, IncidentIQ’s customer success teams have continuously refined workflows and support models to scale across hundreds of districts.

Patrick’s deep connection to K‑12 comes from years of helping schools adopt operational software and integration strategies. He was a key driver behind IncidentIQ Academy, a training portal designed to accelerate district adoption and reduce friction in rollout. He approaches challenges with a partnership mindset — believing that software should adapt to districts rather than asking districts to adapt to software.

When he’s not in calls with district leaders, Patrick enjoys digging into usage data, surfacing insights that help educators reclaim time previously lost to administrative overhead. His guiding principle is simple: every improvement in process or experience should let teachers and staff return focus to what matters most — students.

Latest Posts by Patrick Bennett:

Asset Management , Facilities Management , Help Ticketing , K-12 IT Support
How Resilient Are Your District Operations Against Rising Costs and Budget Uncertainty?

With rising costs and budget pressures in K–12, lasting impact starts with operational efficiency. Explore the biggest challenges schools face today, and where smart investments can help you make a resiliency action plan.

Asset Management
Cybersecurity for Schools: Challenges and Solutions for K-12

Dive into the priorities and challenges of cybersecurity for schools, with insights on device stewardship and practical solutions for K-12 districts.

Asset Management , K-12 IT Support
How to Fix a Chromebook: A Comprehensive Guide

Few things are more disruptive in education than IT problems. That’s why, with a reported 55% fewer unplanned outages than other devices, Chromebooks are frequently chosen as school districts’ 1:1 device of choice due. Still, Chromebooks are not completely immune to glitches and issues. IT teams ...

Asset Management
8 Best Chromebook Monitoring Software: Top Picks for 2024

Nowadays, Chromebooks are the norm in classrooms across the United States. According to Education Week, by March 2021, 90% of middle and high schools and 85% of elementary schools nationwide are implementing a 1:1 device program for students. Chromebooks offer many benefits in K-12 school settings, ...

Facilities Management
11 Strategic Facilities Management Goals for School Leaders

Break free from the endless cycle of work orders and repairs with strategic goal-setting and proper tools.

Asset Management
Setting Up Chromebooks for Schools: Essential Steps for Student Safety

Learn the essential steps for setting up Chromebooks for schools and ensure a safe online environment for students in K-12.