It’s the beginning of the school year, and teachers, students, and staff are all powering up their new devices. Unfortunately, many of them are new or haven’t used their accounts since the summer started, and they’re unsure how to use some of their most essential software. At this point, they ...

October 17, 2023

A trouble ticket system is a manual or digitized tool for connecting students, teachers, parents and staff with someone who can help them resolve a problem. Most commonly, K-12 districts utilize help desk ticketing software that streamlines the issue reporting and solutions processes, creates faster ...

May 23, 2023

School administrators who want to improve their information technology departments often devote all their efforts to technology. However, this is only one side of the equation for providing better IT services to both faculty and students. All districts need an IT department with an organizational st ...

March 23, 2023

One important lesson K-12 districts learned in 2020 was how important it is to be vigilant when securing district devices. According to responses to a survey reported in EdWeek Research, “about two-thirds [of respondents] recalled there was one school-issued device for every middle and high school ...

March 17, 2023

No matter how seamlessly your district runs, there will always be criticism. K-12 support is no different —  it’s important for students, staff, and parents/guardians to have some way to file complaints so their issues can be fully addressed.  Read on to find out our recommendations fo ...

February 22, 2023

This year, the 2023 TCEA Convention and Exposition will be held in San Antonio, Texas from January 31st to February 2, 2022. TCEA is the largest non-profit edtech organization in the nation. Its annual convention and exposition is led by teachers, coaches, educators, featured speakers, and big-name ...

January 24, 2023

This year, the 43rd FETC Annual Conference will be held in New Orleans, Louisiana from January 23rd to 26th. Join edtech professionals and educators to learn about exciting new developments and hear from expert market leaders.  In preparation for the big event, we wanted to highlight some helpf ...

January 11, 2023

Read this guide for simple ways to keep passwords strong and data secure for K-12 districts.

January 3, 2023

Delays in repairing or replacing assistive devices can greatly impact students with special needs. Read this blog to see how K-12 IT teams can better support Special Ed classrooms.

December 15, 2022