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K-12 IT Support

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A person looking at a to-do list for K-12 state testing IT prep and smiling
IT Prep for K-12 State Testing

This helpful infographic shows just how much you can benefit from investing in a CMMS for your facilities management.

The Advantages of Establishing Student-Run Tech Support Teams

See how establishing a student-run tech team can help your district resolve help requests.

Illustration of workers surrounding a large brain icon that connects with several computers and servers.
10 Best Knowledge Base Examples & How to Create Your Own

It’s the beginning of the school year, and teachers, students, and staff are all powering up their new devices. Unfortunately, many of them are new or haven’t used their accounts since the summer started, and they’re unsure how to use some of their most essential software. At this point, they ...

Illustration of a man looking at a question mark growing from the ground.
What is a Trouble Ticket System?

A trouble ticket system is a manual or digitized tool for connecting students, teachers, parents and staff with someone who can help them resolve a problem. Most commonly, K-12 districts utilize help desk ticketing software that streamlines the issue reporting and solutions processes, creates faster ...

Best Practices for Organizing IT Department Structures in Schools

School administrators who want to improve their information technology departments often devote all their efforts to technology. However, this is only one side of the equation for providing better IT services to both faculty and students. All districts need an IT department with an organizational st ...

5 Ways to Secure K-12 School Devices

One important lesson K-12 districts learned in 2020 was how important it is to be vigilant when securing district devices. According to responses to a survey reported in EdWeek Research, “about two-thirds [of respondents] recalled there was one school-issued device for every middle and high school ...

Top Complaint Management Software for 2023

No matter how seamlessly your district runs, there will always be criticism. K-12 support is no different —  it’s important for students, staff, and parents/guardians to have some way to file complaints so their issues can be fully addressed.  Read on to find out our recommendations fo ...

Event Check In: The 2023 TCEA Convention

This year, the 2023 TCEA Convention and Exposition will be held in San Antonio, Texas from January 31st to February 2, 2022. TCEA is the largest non-profit edtech organization in the nation. Its annual convention and exposition is led by teachers, coaches, educators, featured speakers, and big-name ...

Event Check In: The 43rd FETC Annual Conference

This year, the 43rd FETC Annual Conference will be held in New Orleans, Louisiana from January 23rd to 26th. Join edtech professionals and educators to learn about exciting new developments and hear from expert market leaders.  In preparation for the big event, we wanted to highlight some helpf ...