Whether they get dropped on the bus, knocked off a desk during class, or stepped on by a younger sibling at home, there are plenty of opportunities for Chromebook screens to get damaged. A broken screen makes it difficult for students to get their work done, and when multiple devices have screen iss ...

October 31, 2023

The success of your K-12 IT support team often comes down to how well students and faculty make use of your help desk. You might launch your help desk at the start of the year and assume that all your support requests will be managed effortlessly. Unfortunately, without a proper project plan, your n ...

October 2, 2023

Transparency is vital to building trust with customers, and using service level agreements (SLAs) is an effective way for support teams to set customer expectations for help requests. They provide clarity as to how problems will be addressed and how quickly your team will be able to resolve them. An ...

September 29, 2023

Two tickets arrive at your help desk at exactly the same moment, both claiming to be urgent. How do you decide which ticket to address first? If you’re doing it yourself, you’d dig into the details of each ticket. Who’s requesting, what the issue is, who is being directly affected in the momen ...

September 19, 2023

A trouble ticket system is a manual or digitized tool for connecting students, teachers, parents and staff with someone who can help them resolve a problem. Most commonly, K-12 districts utilize help desk ticketing software that streamlines the issue reporting and solutions processes, creates faster ...

May 23, 2023

No matter how seamlessly your district runs, there will always be criticism. K-12 support is no different —  it’s important for students, staff, and parents/guardians to have some way to file complaints so their issues can be fully addressed.  Read on to find out our recommendations fo ...

February 22, 2023

See how establishing a student-run tech team can help your district resolve help requests.

November 14, 2022

Help desk software is an essential part of today’s K-12 IT support. For any newbies to the K-12 IT scene, a help desk refers to the portal where end users (students, staff, parents, et cetera) request help support. As Capterra points out, “help desk software can make [technicians’] jobs easier ...

September 7, 2022

Inefficient IT systems cost K-12 districts time, money, and energy. Read this blog to see how interoperable solutions streamline K-12 support workflows.

August 3, 2022