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What’s New in Incident IQ – March 2019

march 2019 release|iiq-webinar-9

Incident IQ’s March enhancements are live. You’ll find a number of new apps, as well as enhancements and bug fixes. Read on to learn more about the changes found in our March 2019 update, as well as our upcoming webinar.

New App: Aeries SIS

For districts using Aeries SIS, this integration with Aeries SIS syncs data and applies custom ticket workflows for swift and detailed help request submission. Numerous data fields from Aeries can be synced with Incident IQ, like homeroom, grade levels, and school calendars. This integration is free for districts using Aeries SIS.

Enhanced Welcome Emails

We’ve updated the look and the content of Incident IQ welcome emails, providing new users with a, easy-to-use guide on how to get started in Incident IQ.

New Integration: SchoolPay (Private Beta)

Incident IQ’s integration with SchoolPay ties charges and outstanding balances to user accounts in Incident IQ.

Please note: this app is available in private beta. If you are interested in installing the SchoolPay app, please contact your Incident IQ customer success representative.

Upcoming Webinar



Coming soon: Spare Pool

The Spare Pool app allows IT teams to efficiently manage spare device levels across an entire district. Easily check devices in and out of spare pools, monitor spare device distribution and device levels, and designate groups of spare devices efficiently.

Join us for our March 26th webinar, Best Practices: Device Management to see the Spare Pool app in action and learn more.