THE IT POWER TIER FOR K–12

Built for K–12 IT complexity

iiQ IT Pro allows K–12 IT teams to stay in control as district demands grow. The right people get the right access, high-impact changes get documented before they go live, and IT scales without expanding the tech stack.

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Trusted by 2,000+ K-12 districts in all 50 states

iiQ Ticketing and iiQ Assets give districts a strong IT foundation

iiQ IT Pro expands the foundation to grow with your district

As operational needs increase, iiQ IT Pro closes the gaps in access control, change risk, and workflow capacity. Teams can scale without losing visibility or control.

View the iiQ IT Pro overview

Maintain control over what teams can access

Granular access controls keep sensitive information and workflows governed so the right people see the right information at the right time.

Manage change before it adds risk

Standardize review, approval, and test cycles for high-impact IT changes with iiQ Change Management. Capture a clear audit trail before they go live, and minimize costly downtime.

Scale IT operations without tool sprawl

Advanced capabilities and native integrations handle intricate workflows without expanding your tech stack.

What our customers say

"I’ve been looking for one system to bring everything together. I truly believe Incident IQ can be that platform. It allows us to centralize intake, route workflows efficiently, and give everyone a single, reliable place to go."

David Stovenour, Director, IT Operations
Baltimore County Public Schools

“The goal of Incident IQ isn’t to [just] answer tickets. It’s to provide a high-quality service experience for everyone in your community.”

Laura Browder, Senior Executive Director of Technology
Austin Independent School District

Premium apps and integrations, included with iiQ IT Pro

iiQ IT Pro connects with the systems your district already relies on, helping teams automate workflows, reduce manual effort, and manage operations without introducing additional tools.

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Success Story

One Standard for Every Workflow: How Baltimore County Public Schools Is Building a District-Wide Operational Platform with Incident IQ

iiQ IT Pro overview showing how change management, permissions, and premium integrations extend iiQ Ticketing and iiQ Assets to help K-12 IT teams manage complex district operations at scale.

Product Overview

Asset Management, Help Ticketing

An Introduction to iiQ IT Pro

Success Story

How Austin ISD Turned “Simple, Standard, Secure” Into $200K in Savings

Complex operations? Increasing demands?

See how iiQ IT Pro goes beyond standard help desk and asset management capabilities to give you more of what you need.

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Frequently asked questions

What is iiQ IT Pro?

iiQ IT Pro gives district technology teams control over IT operations at scale with attribute-based permissions, change management, and a library of premium apps and integrations, built on the most trusted help desk and asset management platform in K–12.

Do I need iiQ Ticketing and iiQ Assets to use iiQ IT Pro?

iiQ Ticketing and iiQ Assets are included in iiQ IT Pro. They provide the foundation for help desk support and asset management. iiQ IT Pro extends that foundation with attribute-based permissions, change management, and a library of premium apps and integrations that let teams manage more complex operations as they grow.

What capabilities are included with iiQ IT Pro?

iiQ IT Pro includes core IT help desk and asset management functionality, plus attribute-based controls for permissions, iiQ Change Management, and a library of premium apps and integrations to support your workflows, including Forms Manager, Policy Manager, Enhanced Approval Workflows, Password Assistant, and a dedicated sandbox.

What is iiQ Change Management?

iiQ Change Management helps districts standardize the review, approval, testing, documentation, and deployment of high-impact system changes while maintaining a clear audit trail.

Can iiQ IT Pro replace other workflow tools?

Yes, iiQ IT Pro can replace other workflow tools depending on your specific needs. Several K–12 districts use iiQ IT Pro to consolidate workflow management, approvals, permissions, and change processes into Incident IQ.