TICKET ANALYTICS

Go further with data-driven insights.

iiQ Ticketing provides unrivaled detail into the performance of K-12 technology and support teams.

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TICKET PIPELINE

Track every step of ticket resolution.

The Ticket Pipeline displays the average time tickets spend in each stage of resolution. Identify bottlenecks and see precisely where support workflows can be refined.

Screenshot of Incident IQ's ticket pipeline analytics dashboard

SLA REPORTS

Stay on top of team performance.

Make sure your team is meeting service requirements. SLA reports in iiQ Ticketing provide at-a-glance confirmation that IT teams are meeting service level agreements.

Screenshot of Incident IQ's Analytics Explorer dashboard

I use Incident IQ Mobile as a Tech Director when I’m visiting schools. When I’m making my rounds, seeing how classrooms are using technology, I’ve found the ability to put tickets in for my teachers has been phenomenal.

JUN KIM

Director of Technology
Moore Public Schools

FILTERS

Craft custom reports.

Generate custom analytic reports using a variety of filters and data points. Create reports based on location, model type, issue type, and more.

Screenshot of Incident IQ's Workflow filter options - filters include Resolution Action, Previous Status, and more

Share insights with ease. Export analytic data to a spreadsheet, presentation or image with a single click.

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Ready to Talk?

Discover what Incident IQ can do for your district.