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Incident IQ Extends iiQ Facilities to Give K–12 Districts More Intuitive, Intentional Facilities Management

Product Updates

Incident IQ Extends iiQ Facilities to Give K–12 Districts More Intuitive, Intentional Facilities Management

New Capabilities Enhance Preventive Maintenance, Increase Operational Efficiency, and Advance Incident IQ’s Unified K–12 Operations Platform ATLANTA, Oct. 19, 2026 — Incident IQ, the leading workflow management platform built exclusively for K–12 school districts, today announced the latest product enhancements to iiQ Facilities. More than 860 districts and independent schools already use the iiQ Facilities…

K–12 Districts Select iiQ IT Pro to Manage Growing IT Complexity at Scale

Product Updates

K–12 Districts Select iiQ IT Pro to Manage Growing IT Complexity at Scale

Districts With Sophisticated Workflows and Advanced Access Controls Use iiQ IT Pro and AI Ticket Assistant to Cut Resolution Times by Up to 30% ATLANTA, Ga. — June 29, 2026 — Incident IQ, the leading workflow management platform built exclusively for K–12 school districts, today highlighted growing adoption of iiQ IT Pro, offering attribute-based permissions,…

Incident IQ Introduces AI that Accelerates K–12 IT Support and Protects Instructional Time

Product Updates

Incident IQ Introduces AI that Accelerates K–12 IT Support and Protects Instructional Time

Initial insights show average ticket resolution time reduced from 5 days to 1 day. Atlanta, GA — February 25, 2026 — K–12 technology leaders can now accelerate support across their district, gain actionable insights, and resolve help desk tickets up to 30% faster with the new AI capabilities in iiQ Ticketing, the leading school ticketing software…

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iiQ Facilities Velocity graphic featuring a speedometer icon representing faster school facilities management workflows.
Product Updates
Incident IQ Extends iiQ Facilities to Give K–12 Districts More Intuitive, Intentional Facilities Management

New iiQ Facilities updates improve preventive maintenance, technician workflows, navigation and inventory management across K–12 districts.

Graphic announcing that districts choose iiQ IT Pro for advanced K–12 IT workflow management.
Product Updates
K–12 Districts Select iiQ IT Pro to Manage Growing IT Complexity at Scale

Incident IQ highlights growing adoption of iiQ IT Pro as K–12 districts streamline complex IT workflows, strengthen governance, and reduce ticket resolution times with AI.

A collection of award logos naming Incident IQ "Top Places To Work" in 2026
Announcements
Incident IQ Honored With Top Workplaces and GSV 150 Recognition

Incident IQ was recognized with multiple 2026 Top Workplaces awards and named to the GSV 150 for its impact on K–12 education and workplace excellence.

Annette Broner Dehler and Jesse LaJoye executive leadership headshots
Announcements
Incident IQ Appoints Chief Marketing Officer and Chief Sales Officer to Accelerate Next Phase of Growth

Incident IQ announces the appointments of Annette Broner Dehler as Chief Marketing Officer and Jesse LaJoye as Chief Sales Officer, strengthening its executive leadership team to support continued growth in K–12 technology.

Portrait of Incident IQ CEO R.T. Collins with AI icon representing K-12 IT automation
Featured Stories
Incident IQ’s CEO R.T. Collins on the Real Power of AI in K–12 IT

Incident IQ CEO R.T. Collins explores how AI is reshaping K–12 IT support by improving ticket quality, accelerating resolution times, and streamlining workflows. By reducing friction between teachers and technicians, AI helps school teams operate more efficiently and gives educators more time to f…

AI Ticketing Newsroom Header
Product Updates
Incident IQ Introduces AI that Accelerates K–12 IT Support and Protects Instructional Time

The new AI Ticket Assistant helps K–12 teams automate ticket intake, intelligently route issues, and capture critical details upfront using natural language. Early results show districts reducing average resolution time from 5 days to 1 while improving visibility and efficiency across IT operation…

headshots of CFO Carl Foto and CSO Amy Tepas
Announcements
Incident IQ Sharpens Focus On Growth With Appointment of Chief Financial Officer and Chief of Staff

Incident IQ has appointed Carl Foto as Chief Financial Officer and Amy Tepas as Chief of Staff, adding experienced leadership to support the company’s continued growth and commitment to serving K–12 school districts nationwide.

Incident IQ logo with text featured article on blue background
Featured Stories
Strategies: The Common Thread That Ties Together Retention Strategies Across All Age Groups

ATLANTA, Oct. 29, 2025 — Four generations now share the workplace. That’s not a problem. It’s an opportunity, but only if we take the time to understand what each group needs and expects from their employer. As chief human resources officer at Incident IQ, I’ve found that improving retention…

Announcements
iiQ Facilities Wins Tech & Learning Award of Excellence: Back to School 2025

Incident IQ’s iiQ Facilities has been named a 2025 Tech & Learning Award of Excellence winner in Secondary Education. Discover how iiQ Facilities helps schools manage maintenance challenges, improve efficiency, and protect learning environments.