What’s New in Incident IQ – July 2018
Self-guided tutorials allow teachers and students to get trained in Incident IQ by following a simple, in-app training module. Training progress can be tracked by agents and administrators, illustrating which users have completed the training program.
Better control over asset imports
Custom fields can be imported, and the new preview function allows you to view and control precisely what asset data will be imported.
Improved custom fields
Custom fields can be applied to specific incident types, user profiles, and asset data. A greater range of field types allows for more information to be captured, and the improved custom fields editor makes it simple to tailor these fields for your district’s needs.
Incident IQ’s Skyward app allows agents and admins to provide better support to their teachers and students using the Skyward SIS. The app provides customized ticket workflows for common Skyward issues, along with a curated knowledge base to aid self-help.