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Incident IQ > Newsroom  > What’s New in Incident IQ – July 2018
July 2018 Release

What’s New in Incident IQ – July 2018

Enhanced onboarding

Self-guided tutorials allow teachers and students to get trained in Incident IQ by following a simple, in-app training module. Training progress can be tracked by agents and administrators, illustrating which users have completed the training program.

Share winning solutions

The Knowledge Base editor has been enhanced to allow embedding of external web pages into Knowledge Base articles. Write your own solutions with our simple editor, or drop a link inside to share an external solution with teachers and team members.

Better control over asset imports

Custom fields can be imported, and the new preview function allows you to view and control precisely what asset data will be imported.

Improved custom fields

Custom fields can be applied to specific incident types, user profiles, and asset data. A greater range of field types allows for more information to be captured, and the improved custom fields editor makes it simple to tailor these fields for your district’s needs.

App Spotlight:

Skyward SIS

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Incident IQ’s Skyward app allows agents and admins to provide better support to their teachers and students using the Skyward SIS. The app provides customized ticket workflows for common Skyward issues, along with a curated knowledge base to aid self-help.