What’s Coming in the Winter 2019 Release

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What’s Coming in the Winter 2019 Release

Introducing Change IQ — The Change Management Solution Built for K-12

For initiatives, both large and small, school districts often need approval from a wide variety of stakeholders. That’s why we built Change IQ — the change management solution built for K-12. Change IQ makes it simple to plan initiatives, reach consensus, and record the progress toward achieving your district’s goals.

Change IQ features collaboration, automation, and analytical tools that help everyone in your district get on the same page when it comes to managing change requests and the initiatives and projects they support.

All-New Notification Center

We’ve streamlined how to stay informed on the tickets that matter to you most. Notification Center collects the changes to relevant tickets in one convenient place.

New App: Service Alerts

Quickly broadcast technology announcements to your district using Service Alerts, a new premium app from Incident IQ. Create an alert, choose where it’s displayed, and what users see the alert. Have an external site or portal where you’d like these alerts to display? Use the embeddable component to display these alerts outside of Incident IQ.

Filters Get a Big Upgrade

Users need to drill down into their data, and we’ve made it easier than ever before to find exactly what you’re looking for. Our overhauled filtering engine features an entirely new interface, as well as dozens of new filters. These new filters are enabled in ticket, asset, and user listings, as well as Rules Engine.

Rules Engine Enhancements

The new filter enhancements also factor into our new Rules Engine enhancements, allowing rules to be triggered by a host of new variables. Use the new Location Assignment action to set common routing and assignment criteria using just a single rule. The new Rule Simulator lets administrators see what impact a rule will have, prior to activation.

Search Engine Overhaul

You’ll notice a new look and feel to our search engine, but we’ve also done a lot of under-the-hood work to ensure that search results are even more relevant than before. Results are now broken down by type, allowing users to quickly locate exactly what they’re looking for.

Analytics Upgrades

The Incident IQ Analytics Explorer has been enhanced, with greatly reduced refresh time, deeper drill-down options, as well as a greater ability to display SLA responsiveness related to teams and locations.