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Tackling the Summertime Help Desk Ticketing Surge

Thursday, May 23, 2024

2PM EST - 2:45PM EST

With district modernization efforts and the expansion of 1:1 programs in recent years, school districts of all sizes are tasked with the stewardship and maintenance of more technology assets than ever before. Conducting regular repairs, upgrades, and replacements helps ensure data security, maximize resource allocation, and future-proof educational technology.

Hear from Austin DeLacy, Technology Coordinator at Galt Joint Union High School District as he shares best practices to establish effective maintenance programs that support an uninterrupted teaching and learning environment.

Austin and the iiQ Team dive into:
– Scheduling preventive maintenance during non-instructional times
– Leveraging data analytics to inform resource allocation decisions
– Implementing a help desk ticketing solution to scale IT support workflows
– And more

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