
[Webinar] Transforming K-12 IT support: Introducing Incident IQ
Transforming K-12 IT support: Introducing Incident IQ
10/28/20201:00pm EDT1 hour
Discover Incident IQ — the technology support and asset management platform that's built exclusively for K-12 school districts. Join our hosts for this 45-minute webinar and take a closer look at Incident IQ's help ticketing, asset management, deployment, and mobile tools. Incident IQ Asset Management Features
- Rich asset histories View the complete history for every asset in your district. Device ownership, repair history, audit history, and more
- Powerful deployment tools Get devices into student hands quickly with one-click device assignment
- Detailed analytics Identify common issues and track resolution times with rich analytics
- Asset management on the go Manage assets from anywhere with Incident IQ Mobile for iOS and Android
- Ticketing tied to assets Receive data-rich help ticket submissions when assets are tied to users and your help ticketing system
Incident IQ Help Desk Features
- Intuitive ticket submission Incident IQ’s step-by-step Ticket Wizard guides users through help ticketing submission, without sacrificing data richness
- Custom fields for tailored ticket submission Customize help ticket submission to ensure IT teams get the data they need
- Apps & Integrations Expand your help desk to fit your district with modular apps & integrations
- Rules Engine Get tickets to the right agent and automate redundant tasks with Rules Engine — Incident IQ’s powerful automation toolkit
- Access your help desk from anywhere Submit and work tickets on the go with Incident IQ Mobile for iOS and Android