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[Webinar] Transforming K-12 IT support: Introducing Incident IQ

Incident IQ > Newsroom  > [Webinar] Transforming K-12 IT support: Introducing Incident IQ

[Webinar] Transforming K-12 IT support: Introducing Incident IQ

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Incident IQ Asset Management Features

  • Rich asset histories View the complete history for every asset in your district. Device ownership, repair history, audit history, and more
  • Powerful deployment tools Get devices into student hands quickly with one-click device assignment
  • Detailed analytics Identify common issues and track resolution times with rich analytics
  • Asset management on the go Manage assets from anywhere with Incident IQ Mobile for iOS and Android
  • Ticketing tied to assets Receive data-rich help ticket submissions when assets are tied to users and your help ticketing system

Incident IQ Help Desk Features

  • Intuitive ticket submission Incident IQ’s step-by-step Ticket Wizard guides users through help ticketing submission, without sacrificing data richness
  • Custom fields for tailored ticket submission Customize help ticket submission to ensure IT teams get the data they need
  • Apps & Integrations Expand your help desk to fit your district with modular apps & integrations
  • Rules Engine Get tickets to the right agent and automate redundant tasks with Rules Engine — Incident IQ’s powerful automation toolkit
  • Access your help desk from anywhere Submit and work tickets on the go with Incident IQ Mobile for iOS and Android

Ready to talk?

Discover what Incident IQ can do for your district.

Contact Us 1-877-747-3073 Schedule a Demo
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