Products
Asset Management

Help Ticketing

Facilities Management
Asset Management

Re-thinking K-12 asset management. Built from the ground up with today’s classroom in mind.
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Deployment / Collection
Get learning devices in student hands quickly with advanced tools built to handle K-12 deployments.

Smart Audits
Efficiently conduct device audits with intelligent scheduling and straightforward verification tools.

Inventory Management
Keep tabs on every device district-wide with an unrivaled level of detail.

Distance Learning^NEW
Remotely manage device inventories with asset management tools built for distance learning.

Help ticketing built for K-12 districts. Powerful workflows drive outstanding service.
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Ticket Creation
Empower users to submit help requests in seconds. Pre-made support flows make ticket creation a snap.

Ticket Management
Assign, work, and manage tickets with powerful workflows and automated actions.

Integrated Asset Data
Integrate help ticketing and asset data for a complete support experience.

Distance Learning^NEW
Provide superior IT support with tools built for distance learning environments.

Modern facilities management software,
built for K-12 school districts.
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Facilities Overview
Discover modern facilities management tools built exclusively for K-12 districts.

Work Order Creation
Generate data-rich work orders and preventative maintenance projects with easy-to-use, customizable workflows.

Work Order Management
Assign, manage, and get work orders done with powerful tools and automations.

Analytics
See a breakdown of key metrics and team performance with detailed analytics.
Platform
Built for K-12
On-Demand Videos

Learn more about Incident IQ with full-length webinars and feature deep-dives.
About
Upcoming Event

ISTE 2020
Virtual
- November 28- December 1
- Virtual Booth

SCHEDULE A DEMO

[Webinar] Transforming K-12 IT support: Introducing Incident IQ

Incident IQ > Newsroom > [Webinar] Transforming K-12 IT support: Introducing Incident IQ

[Webinar] Transforming K-12 IT support: Introducing Incident IQ

October 26, 2020

Newsroom, Webinars

Transforming K-12 IT support: Introducing Incident IQ

10/28/20201:00pm EDT1 hour

Discover Incident IQ — the technology support and asset management platform that's built exclusively for K-12 school districts. Join our hosts for this 45-minute webinar and take a closer look at Incident IQ's help ticketing, asset management, deployment, and mobile tools.

Incident IQ Asset Management Features

Rich asset histories View the complete history for every asset in your district. Device ownership, repair history, audit history, and more
Powerful deployment tools Get devices into student hands quickly with one-click device assignment
Detailed analytics Identify common issues and track resolution times with rich analytics
Asset management on the go Manage assets from anywhere with Incident IQ Mobile for iOS and Android
Ticketing tied to assets Receive data-rich help ticket submissions when assets are tied to users and your help ticketing system

Incident IQ Help Desk Features

Intuitive ticket submission Incident IQ’s step-by-step Ticket Wizard guides users through help ticketing submission, without sacrificing data richness
Custom fields for tailored ticket submission Customize help ticket submission to ensure IT teams get the data they need
Apps & Integrations Expand your help desk to fit your district with modular apps & integrations
Rules Engine Get tickets to the right agent and automate redundant tasks with Rules Engine — Incident IQ’s powerful automation toolkit
Access your help desk from anywhere Submit and work tickets on the go with Incident IQ Mobile for iOS and Android

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