The Cost of Inaction in Tennessee — And Who’s Footing the Bill

Illustration of woman sitting in front of giant laptop with financial items around her.

Even if you’re not sure whether to move forward with a unified platform like Incident IQ, you can see that there are components of your tech stack that aren’t going to get better for next school year.

Now is no time to waiver on getting a streamlined support solution. Help requests from student, staff, and teachers will only grow as these legacy technology bottlenecks occur. More classroom time will be devoted to fixing technical issues, instead of the important work of teaching and learning. Don’t let legacy solutions make you and your colleagues spend unnecessary time handling help requests that you know could have been solved much easier and faster with better tech.

Let’s put some numbers behind those remarks to really get an idea of what Tennessee is working with. Inefficient help ticketing and asset management tech stacks are costing Tennessee districts more than 2.0 million instructional hours every year. Here’s how:

1. As of the 2021-22 school year, there are over 70,000 teachers in Tennessee managing 950,000+ students.

2. It is reasonable to estimate that each of those teachers will likely get interrupted at least twice a day with a tech request.

3. There are 180 days in a school year. That’s 41,688,000 interruptions a year.

4. Even if the interruption only lasts for five minutes (and that’s a conservative estimate; tech tickets with legacy systems typically take longer), that translates into a very serious loss per state per year: 3,474,000 hours in lost instructional time.

The Effect on Students

Our job as K-12 IT leaders is to ensure that students are getting the most out of district technology. Incident IQ can give back millions of hours of instructional time to teachers and students in Tennessee.


Better tech and workflows from Incident IQ typically give K-12 districts an 80% improvement in terms of IT service access. That’s 1.6 million hours back over the course of just one school year. Who wouldn’t want that kind of service for Tennessee students?

The Benefits of More Instructional Time in the Classroom

As we’ve seen in the past few years, disruptions to the classroom environment are very real dangers to teaching and learning. The amount of time devoted to technical disruptions have the potential to directly impacts performance.

COVID-19 was one huge disruption that our teachers are still trying to work through with Tennessee students, and we can’t afford to let more disruptions happen. Not only for the students’ sake, but for the burned-out teachers that are leaving the profession in droves.

The numbers are clear. Investing in Incident IQ and getting streamlined, efficient tech solutions can help students achieve more for years to come.

Click to learn how we support teaching and learning in Tennessee K-12 school districts.

Ready to Talk?

Discover what Incident IQ can do for your district.