Summer 2020 Feature Review
New features to support distance learning.
School is underway, and it’s no secret that supporting students and teachers this year is going to be daunting. This summer we focused on adding tools and features to the Incident IQ platform that will help your team provide superior support in remote environments and classrooms alike.
Remote Support Ticketing
Allow parents and guardians to create help requests with Remote Support Ticketing.
Incident IQ offers users a quick and simple way to submit help requests. With Remote Support Ticketing, districts can expand their help desk, and offer that same Incident IQ support experience to parents and guardians.
Enable agents to quickly disable or deprovision a Chromebook with Quick Lock.
Remotely disable a lost or stolen Chromebook device and re-enable it in seconds, right from a help ticket. The Google Device integration for Incident IQ helps your team track and manage Chromebook devices with an unparalleled level of visibility and control.
Easily attach screen recordings to help tickets with Screen Recorder.
Empower your IT team with the ability to quickly record and share winning solutions. Turn on screen recordings for relevant ticket types to allow users to easily attach screenshots and videos to their help requests.
Closing tickets is simple with Shortcuts.
Create groups of commonly used resolution steps and execute them in a flash. Apply actions, comments, and parts to tickets in one click. Record your work and communicate effectively in a fraction of the time.