Work smarter, not harder.
Get help tickets closed quicker than ever before. iiQ Ticketing contains a suite of management tools designed to help K-12 IT teams handle support requests across an entire district.
Customizable elements display tickets based on status, priority, location, request type, and more.
Start your day with Incident IQ.
The iiQ Ticketing Dashboard puts your work front and center, as soon as you log in.
Stay in the Loop
With Notification Center, never miss an update to tickets you’re working or following.
Stay on top of critical tickets.
Tickets can be automatically escalated, the longer they remain open. Set priority levels for different ticket types, ensuring urgent requests always land at the top of your team’s inbox.
Find exactly what you're looking for.
iiQ Tickets has powerful filtering capabilities that allow users to sort tickets by issue type, location, priority, hardware model, and more.
Customize your views.
Save user-defined filters as custom views. Custom views can be shared among team members, keeping everyone on the same page.
Jump into a ticket without losing your place.
The Ticket Flyout allows users to quickly view ticket details, without leaving their current view.
Compose powerful automated actions.
Rules Engine automatically sorts and routes tickets, assigning priority, service level agreements, and appropriate teams or agents to each help ticket.
Get more done with less clicks.
Close tickets in bulk. Apply resolution actions, reassign tickets, and change the status of multiple tickets at once. Combine tickets into work packages, where tickets can be grouped and worked in bulk, or in succession.
Create templates for common requests.
Generate pre-populated tickets with a single click. Create ticket templates for commonly submitted tickets, and save district call centers an enormous amount of time.