Simple, powerful ticket submission.

iiQ Ticketing is designed to power K-12 help requests. Ticket submission in seconds, complete with rich information attached.

Illustration of Ticket Creation screen.


The quickest way to submit help requests.

The Ticket Wizard in iiQ Ticketing provides teachers, students, and staff a simple way to submit help tickets.

Efficient Entry

Step-by-step prompts and an intuitive user interface get the majority of help tickets submitted in under a minute.

Tailored Issues

Issue categories are tailored to each request — users don’t have to scroll through long lists of issues to find what they need help with.

Quick Tickets

Quick Tickets allow users to quickly access their most commonly used hardware and software in seconds. Users can mark favorites, allowing one-click access to ticket submission right from their dashboard.


The power of integrated data.

iiQ Ticketing integrates with popular Student Information Systems & Mobile Device Management consoles. No more hunting for course codes or serial numbers. SIS and asset integrations bring relevant data right into the Ticket Wizard. Real-time communication between external systems and iiQ Ticketing allow requests to be submitted with more precise, actionable data.

Grid of Integrations: Synergy, Infinite Campus, Aspen SIS, Jamf Pro, Google SSO, PowerSchool, Filewave, Microsoft SCCM, Aeries


Quick and easy ticket creation for students, by their teachers.

With My Classes, teachers can quickly submit a help ticket on behalf of their students. All students and their corresponding devices are easily visible in the My Classes page, and tickets are submitted using the simple, step-by-step Ticket Wizard.


Support learning apps with Support Flows.

Support Flows are workflows built for popular K-12 learning tools. A simple install provides tailored ticket submission — with pre-defined issues, resolution actions, support widgets, and Knowledge Base libraries.

Support Flow apps in a step configuration

iiQ Ticketing fits with your district.

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Custom Fields

Add custom fields to individual ticket types to capture actionable information to enable quicker issue resolution.

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Custom Names

Use the names that your district uses. Custom names allow districts to tailor the appearance and name of hardware and software types in the Ticket Wizard.

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Roles & Permissions

Use fine-grained permissions to set access based on agent location and role.

How our District Improved Decision-Making Efficiency with Enhanced Approval Workflows

Since implementing Incident IQ’s Enhanced Approval Workflows (EAW), Kirkwood School District found unique ways to streamline the intake process for a wide variety of tasks. This has resulted in significant time savings for multiple functional teams.

Ticket Triage: 6 Tips to Build a Seamless Support Workflow

Two tickets arrive at your help desk at exactly the same moment, both claiming to be urgent. How do you decide which ticket to address first? If you’re doing it yourself, you’d dig into the details of each ticket. Who’s requesting, what the issue is, who is being directly affected in the momen …

Top 3 Essentials for Standardized K-12 Help Tickets

Help desk software is an essential part of today’s K-12 IT support. For any newbies to the K-12 IT scene, a help desk refers to the portal where end users (students, staff, parents, et cetera) request help support. As Capterra points out, “help desk software can make [technicians’] jobs easier …

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