iiQ Ticketing icon and iiQ Assets icon are connected to a yellow circle with an profile icon.

INTEGRATED ASSET DATA

Bring rich asset data into your help desk.

Integrate help ticketing and asset data for a complete support experience. Resolve tickets quickly by providing agents actionable asset information with every help request.

ASSET HISTORY

Keep a detailed history of every district device.

Record purchase information, funding source, hardware specs, and more. Add custom fields to record additional info that your district requires.

Previous tickets and changes made to ownership, location, and device status are automatically stored in the asset’s timeline.

Screenshot of Incident IQ's Asset Details screen
Screenshot of Incident IQ's Assets Check In/Out feature

CHECK-IN/CHECK-OUT

Simple device assignment.

Assign devices individually to students with simple check-in and check-out tools.

For larger deployment projects, iiQ Assets provides powerful tools for school-wide device assignments.

INTEGRATIONS

Integrate with leading MDMs.

Integrate Google Admin Console, Microsoft SCCM, Jamf, and Filewave asset management data into iiQ Ticketing. Real-time sync between platforms provides information such as when a device was last accessed, current OS version, and detailed hardware specs.

EXPLORE INTEGRATIONS
Screenshot of Incident IQ's Asset Details screen
Google Chrome, jamf, Microsoft System Center Configuration Manager, and filewave logos
Screenshot of Incident IQ's Analytics Explorer dashboard filtered by help ticket submissions for specific device models

ANALYTICS

Detailed asset analytics provide actionable insights.

Monitor the reliability of your educational technology. Uncover common pain points and failure rates among device deployments. Gain at-a-glance insights, and use filters to generate analytic data among user-defined data sets.

Go further with iiQ Assets.

The integrated asset management capabilities of iiQ Ticketing provide essential asset data to tickets. For advanced deployment and auditing features, check out iiQ Assets.

EXPLORE iiQ ASSETS
Laptop with Asset detail screen image

Ready to Talk?

Discover what Incident IQ can do for your district.