STREAMLINE WORK ORDERS

Easily track parts, labor, and progress.

When you’re tackling a work order in iiQ Facilities, it’s simple to track your efforts. Log work with resolution actions and add parts and labor costs in seconds.

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ASSET & MAINTENANCE INVENTORY MANAGEMENT

Add assets to work orders for detailed records.

With ilO Facilities, physical assets can be tied to work orders to build rich asset histories, including prior incidents and the time they took to be resolved. Quickly access the asset type, model, location, and status directly from a work order.

Screenshot of Incident IQ's Asset Details screen
Mobile phone with screenshot of Incident IQ's facilities work order progress tracker

INCIDENT IQ MOBILE

Give your teams the tools they need on the go.

Incident IQ Mobile contains the same powerful facilities maintenance tools found on the desktop. Log progress on work orders, track parts and labor, and submit new work order requests all from a mobile device. Available on iOS and Android, Incident IQ Mobile helps maintenance teams get more done on the go.

WORKFLOW ROUTING

Stay organized with cross-departmental routing.

The powerful work order system built into iiQ Facilities makes sure that the new work gets assigned to the best team member, even if they work in another department.

Screenshot of Incident IQ's Workflow routing screen

TICKET WIZARD

Stay responsive with quick and easy work order submissions.

K-12 faculty and staff need a simple way to submit maintenance requests. That’s why iiQ Facilities uses Ticket Wizard — the simple submission process found in other Incident IQ products. Ticket Wizard gets requests submitted in seconds and can be tailored with a level of customization you can’t find anywhere else.

For years, we had a virtual wall between our two help desks: the maintenance work order and the technology work order. Now we have a one-stop shop for the end-user.

KIRK MURDOCK

Senior Technology Officer
Eagle Mountain-Saginaw ISD, Texas

CASE STUDY

Learn how this K-12 district unified their IT and facilities support workflows.

The support staff at Eagle Mountain-Saginaw ISD were looking for a new support platform for their IT team. The maintenance department spoke up and mentioned that they were looking for a new platform too. Read how Incident IQ helped transform K-12 support operations once both departments were brought to a unified workflow management platform.

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