Easy for teachers
Teachers should be able to submit support requests quickly, so they can focus on students and teaching. Our Quick Tickets workflow and Favorites feature power fast ticket entry, with all the information support teams need to understand and resolve issues.
Efficient for teams
Help tickets are automatically routed by location, device type, issue, or other filterable criteria. Asset management integrations ensure ticket data is complete, while in-platform communications enable quick issue updates.
Data & Systems Teams
Incident IQ’s powerful SIS and LMS support integrations equip K-12 data support teams with rich ticket information, visibility, and tailored workflows to dramatically boost productivity for SIS and LMS help requests.
Technical Support Teams
Teachers submit help tickets in less than a minute, while asset management and data integrations enrich tickets with all necessary information needed to quickly resolve issues.
K-12 Technology Leaders
Incident IQ provides a unified platform for all district stakeholders to ensure faster and better technology support to benefit students, teachers and support teams. Analytics provide leaders with key insights and the big picture.
Analytics for leaders
Leaders gain overall visibility and the ability to drill down to view information on hardware, software, and support team performance. Identify bottlenecks, monitor Service Level Agreement (SLA) benchmarks, and export analytics data with one click.