Products
Asset Management

Help Ticketing

Facilities Management
Asset Management

iiQ Assets
Re-thinking K-12 asset management. Built from the ground up with today’s classroom in mind.
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Deployment / Collection
Get learning devices in student hands quickly with advanced tools built to handle K-12 deployments.

Smart Audits
Efficiently conduct device audits with intelligent scheduling and straightforward verification tools.

Inventory Management
Keep tabs on every device district-wide with an unrivaled level of detail.

Distance Learning^NEW
Remotely manage device inventories with asset management tools built for distance learning.

iiQ Ticketing
Help ticketing built for K-12 districts. Powerful workflows drive outstanding service.
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Ticket Creation
Empower users to submit help requests in seconds. Pre-made support flows make ticket creation a snap.

Ticket Management
Assign, work, and manage tickets with powerful workflows and automated actions.

Integrated Asset Data
Integrate help ticketing and asset data for a complete support experience.

Distance Learning^NEW
Provide superior IT support with tools built for distance learning environments.

Facilities
ADD-ON

Extend iiQ Ticketing with the Facilities add-on. All the power of Incident IQ for facilities teams.
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Platform
Built for K-12
On-Demand Videos

Learn more about Incident IQ with full-length webinars and feature deep-dives.
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CITE 2020
Virtual
- November 16-20
- Speaker Session

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Automations

Amplify team efforts with automations.

Incident IQ delivers productivity enhancements that save time and keep teams focused on important tasks.

Automatically route tickets based on location, requestor, asset, issue, and much more.

Instantly elevate the priority of tickets related to critical device failures.

Notify specific users via email when tickets of a specific type are submitted.

Dynamically assign service-level agreements based on ticket type.

Rules Engine

Power productivity with Rules Engine.

Rules are automated actions that are triggered when tickets and assets are created or changed. Save teams enormous amounts of time by automating districtwide support delivery.

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No coding required.

Simple setup

Create powerful automations with no coding required. Select conditions, select actions, and start saving time.

Rules Simulator

Test automations before turning them on. Rules Simulator allows you to assess the impact of an automation before it’s activated.

Webhook support

Webhooks expand Incident IQ automations to work with other district systems. Trigger actions and send data to external apps.

Batch Actions

Get more done with less clicks.

Batch Actions allow you to modify large quantities of tickets and assets all at once.

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