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What’s New in Incident IQ: Fall Enhancements

The year is winding down, but at Incident IQ we’re still working to bring districts new updates and enhanced support tools. Take a look at what we’ve released over the last two months.  Now Available: Enhanced Workflow Approvals makes it simple to get the go-ahead. Get sign-off from key sta …

Incident IQ Releases Integration With LocknCharge

API-driven integration streamlines spare K-12 device distribution and monitoring with LocknCharge FUYL Towers Atlanta, November 15, 2022 Incident IQ, the workflow management platform built for school districts, released an integration with LocknCharge—a leading manufacturer of smart lockers that c …

Incident IQ Releases New Integration for Lexicon Tech Solutions

API-driven integration streamlines hardware repair processes and improves asset visibility for K-12 support teams Atlanta, November 3, 2022 Incident IQ, the workflow management platform built for K-12 school districts, released an integration with Lexicon Tech Solutions to better facilitate hardware …

Incident IQ Releases Enhanced Approvals Workflow App

Incident IQ, the service management platform built for K-12, announced the release of a new app—Enhanced Approval Workflows. With this new app, districts can build single or multi-stage workflow processes, keeping stakeholders informed and reducing the turnaround time for approval requests. Users …

What’s New in Incident IQ: September Enhancements

As we say farewell to summer and welcome in the fall season, it’s time to say hello to some new Incident IQ enhancements. Continue reading to see what’s new and to register for our next webinar. Now Available Customize your district’s Incident IQ login experience Personalize your Incident …

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Incident IQ Releases Integration With ClassLink Single Sign-On

API-driven integration delivers a quick and secure login experience for K-12 students and staff   Atlanta, September 13, 2022   Incident IQ, the workflow management platform built for school districts, released an integration with ClassLink—a global education provider of access and analy …

Incident IQ logo, August Enhancements, New Rules Engine automations, Google Devices integration enhancements, and more.
What’s New in Incident IQ: August Enhancements

Our latest update is here. Read on to learn more about our release timeline for new and upcoming enhancements. Now Available Enhanced Rules Engine actions make it easier to route tickets by location. The new Rules Engine action — Assign to agent (by location) — makes it much easier to create com …

Incident IQ logo, Enhanced Email Notifications arrive August 2.
Enhanced Email Notifications Are Arriving August 2

Coming August 2: New email notifications go live. Our new email notifications are out of beta testing, and will be activated for all districts on Tuesday, August 2. Users will enjoy streamlined, easy-to-read updates containing everything they need to know, front and center. Here is a quick video sho …

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Incident IQ Releases Integration With Identity Automation’s RapidIdentity SSO Platform

Integration provides students and staff with a simple, secure login process to access technology support and device management workflows   Atlanta, July 12, 2022   Incident IQ, the workflow management platform built for K-12 districts, released an API-based integration for Identity Automat …