Webinar: Discover Incident IQ

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Webinar: Discover Incident IQ

Introducing Incident IQ

5/15/20192:00pm EDT45 minutes
Join us for this 45-minute webinar as we take a look at the powerful asset management and help desk capabilities of Incident IQ — the technology support platform built exclusively for K-12 school districts.

Incident IQ Asset Management Features

  • Rich asset histories View the complete history for every asset in your district. Device ownership, repair history, audit history, and more
  • Powerful deployment tools Get devices into student hands quickly with one-click device assignment
  • Detailed analytics Identify common issues and track resolution times with rich analytics
  • Asset management on the go Manage assets from anywhere with Incident IQ Mobile for iOS and Android
  • Ticketing tied to assets Receive data-rich help ticket submissions when assets are tied to users and your help ticketing system

Incident IQ Help Desk Features

  • Intuitive ticket submission Incident IQ’s step-by-step Ticket Wizard guides users through help ticketing submission, without sacrificing data richness
  • Custom fields for tailored ticket submission Customize help ticket submission to ensure IT teams get the data they need
  • Apps & Integrations Expand your help desk to fit your district with modular apps & integrations
  • Rules Engine Get tickets to the right agent and automate redundant tasks with Rules Engine — Incident IQ’s powerful automation toolkit
  • Access your help desk from anywhere Submit and work tickets on the go with Incident IQ Mobile for iOS and Android