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What’s New in Incident IQ: May 2024 Enhancements

Our latest enhancements are now live. Read on to see what’s new in Incident IQ this month, and register for our upcoming webinar.

Interactive Asset Mapping is now available for IT and Facilities users.

Interactive asset mapping provides IT and maintenance teams with the ability to upload building maps and plot the location of assets. Users with the appropriate permissions can find these maps via Places > Maps on the left sidebar.

Want to learn more about using interactive mapping? Check out our Community Guide that will help you get started. 

Get a better view on your work with new subtask visualizations.

Agents and Admins with subtasks assigned to them can now view those subtasks in a couple of new ways. Users can add the My Subtasks widget to their dashboard, or access views of open and closed subtasks via
Tickets >My Subtasks on the left sidebar.

Keep an eye on deadlines with new due date reminders.

Due date reminders can now be added to tickets manually from the ticket info pane, or automatically via Rules Engine automations, Shortcuts, and Ticket Templates.

Users can designate whether they receive due date reminders via in-app/push notifications, email, or both.

New Group-to-Team mapping in SSO apps makes it simple to manage team assignment in Incident IQ.

Group-to-Team mapping allows admins to map user groups managed in their district’s SSO to user groups in Incident IQ. 

This feature provides a more automated way of managing team members and their respective permissions policies. Check out our Community guide on managing teams.

iiQ Events: Recurring date requests are now available. 

A new site option is available to allow requestors the ability to reserve rooms for recurring events in iiQ Events. Administrators can learn more about this feature and how to enable it for your district by checking out our  Community guide here.

New integrations for DragonFly and Snap! Manage are now available.

These two new integrations import event listings into iiQ Events from these scheduling platforms. Using these integrations, event teams can prevent double-booking and have better visibility over location availability and upcoming district events.

Get your new certification at Incident IQ Academy.

Incident IQ’s Customer Certification Program helps districts maximize their investment and ensure their users fully grasp the tools, features, and functionality of the iiQ platform. 

Since the launch of Incident IQ Academy last month, we’ve seen users get their certifications at an impressive pace — and we’d like to see you do the same! Find out more info about the certification program or head to the Incident IQ Academy to begin your courses today! 

Join us for our next webinar. 

Join us on Tuesday, May 21 at 2pm ET for a look at new spring enhancements, and an in-depth look at new Group-to-Team mapping.