What’s New in Incident IQ – July 2018

Self-guided tutorials allow teachers and students to get trained in Incident IQ by following a simple, in-app training module. Training progress can be tracked by agents and administrators, illustrating which users have completed the training program.

The Knowledge Base editor has been enhanced to allow embedding of external web pages into Knowledge Base articles. Write your own solutions with our simple editor, or drop a link inside to share an external solution with teachers and team members.

Custom fields can be imported, and the new preview function allows you to view and control precisely what asset data will be imported.

Custom fields can be applied to specific incident types, user profiles, and asset data. A greater range of field types allows for more information to be captured, and the improved custom fields editor makes it simple to tailor these fields for your district’s needs.