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What’s New in Incident IQ: April Enhancements

Welcome to the latest release of Incident IQ, just in time for the end of the school year. This update features enhancements to Fee Tracker and Rollout Scout, in addition to various performance enhancements. Read on to learn more about our latest update.

Easily add fees when checking in devices.

To improve year-end device collection workflows, we added new Fee Tracker functionality that makes it simple to apply fees to devices during check-in. When you check in a device using Rollout Scout or the standard check-in tools, you’ll see a new Add Fee button that lets you quickly apply a fee to a device without interrupting your check-in workflow.

We’ve also added the ability to create zero-dollar fees as well. Some districts wanted this ability to add a zero-dollar fee as a “flag”, applying it to students that return devices without accessories, like bags and chargers.

Quickly email a user’s statement from a user profile or ticket details page.

New functionality makes it easier to generate and send Fee Tracker statements to students. The Additional Email Addresses field makes it simple to send statements to additional users, like parents or other district stakeholders. Users will see this new option when selecting Generate Statement from the Fee Tracker widget on a ticket, user, or asset details page.

Generate statements in bulk and send them to users with new Batch Actions.

It’s now possible to generate statements and send them to users in bulk using Batch Actions. Generate multiple statements at once from a group of users or assets, exported as PDFs or attached to emails sent to users. This can be performed by selecting multiple users or assets from a grid view, and navigating to Other > Perform Payment & Fees Operation > Generate Statement.

See our latest enhancements in action.

Check out this 8 minute video where Matt Owensby, Resident Webizar at Incident IQ, walks you through the new features found in this latest update.

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