What’s New in Incident IQ: Early June Enhancements
Welcome to the latest release of Incident IQ. This update features a new integration with Microsoft Outlook calendar, as well as numerous performance enhancements and fixes. Read on to learn more and to register for our June 24 webinar.
Sync your Microsoft Outlook calendar with Incident IQ.
Easily sync your Outlook and Incident IQ calendar events with our new sync support. Schedule events with Support Scheduler and both calendars will be populated with data-rich support events.
Agents and admins can sync Outlook calendars by navigating to the Account Settings dropdown in the top-right of Incident IQ, selecting Calendar > New Calendar > Link to Microsoft Calendar.
It’s time for a /r/IncidentIQ summer merch giveaway!
Summer is here, and we’re excited to kick off the season by giving away some Incident IQ merch!
Check out our subreddit at /r/IncidentIQ and leave a comment on our giveaway post to be automatically entered. See you there!
iiQ Best Practices: Summertime Data Cleanup
Now that the school year is winding down, we’ll take a look at some best practices for cleaning up and normalizing district asset management and help ticketing data. We’ll also be taking a look at some new filters that make it simple to spot irregularities in student device ownership.