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What’s New in Incident IQ: August Enhancements

Welcome to the latest release of Incident IQ. This update features enhancements to our Policy Manager app, new filters for inactive accounts, and more. Read on to learn about this release and to register for our next webinar.

New Policy Manager updates make it easier to distribute policies and confirm acceptance status.

Some significant updates to our Policy Manager app help teams through every stage of policy distribution.

New email enhancements make it simple to send bulk emails to users with a link for them to review and accept a policy. When devices are being checked out, agents are notified if a user has not accepted an assigned policy yet. Additionally, requestors will now find all policies associated with their account on the user dashboard for easy reference.

Want to learn more about Policy Manager? Check out this introductory video to see Policy Manager in action. If your district already uses Policy Manager, our updated guide will help you get the most out of the new enhancements.

Find the users you’re looking for with new SIS user status filters.

These new filters make it easier to filter the accounts of students who graduated or are no longer enrolled in a district. We heard from our community that a lot of districts don’t deactivate student accounts as students are unenrolled, and these filters will make it more reliable to generate reports regarding inactive student accounts.

Users can find these filters by navigating to User filters > SIS User Status.

Note: These filters are currently live for districts using the Aeries SIS integration, but will be rolling out to other integrations throughout the month of August.

Keep everyone in the loop with enhanced support for external email addresses.

It’s easier than ever to include non-Incident IQ users in support-related communications. Agents can now add external email addresses as ticket followers, ensuring that everyone who needs to be included in an issue is looped in.

External email support is now included in Shortcuts and Rules Engine as well, making it simple to build automations that include non-iiQ email addresses.

Easily import location information with new importer tools.

The new location importer allows admins to quickly and reliably import room and location information from a CSV file. Administrators can use this new functionality by navigating to Locations on the left sidebar and selecting Import Locations.

Tune in to our next webinar on August 12.

Our yearly Back to School with iiQ series returns with a fresh look at the tools and best practices your team can use to start your next year of asset management off right. We’ll be talking about:

  • Device deployment strategies and best practices
  • Using Fee Tracker and Policy Manager to track fees and forms
  • Helpful filters and reports to generate to ensure every student has a device
Register for webinar

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