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Exciting Enhancements to Incident IQ’s Ticket Wizard

Ticket submission is now faster and easier than ever before with a streamlined design, fewer clicks required and more enhancements that include:

  • Smart Search: New search functionality allows users to quickly specify a device, system, issue, location or user.
  • Favorites: Users can now designate devices, software and online systems as favorites to expedite ticket generation.
  • Quick Tickets: From the requestor dashboard, users can now generate tickets up to 50% faster, using the Quick Tickets launcher which displays a user’s assigned devices and selected favorites.

Check out the video above to learn more!

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