Product Releases

Incident IQ > Newsroom > Product Releases (Page 2)
April 2019 Release

What’s New in Incident IQ – April 2019

We’ve been hard at work to bring you some additional tools that we think will be enormously useful for districts completing end-of-semester device collections and audits. The following features will be live in Incident IQ on Monday, April 22nd...

December Release

What’s New in Incident IQ – December 2018

Incident IQ’s next update is arriving December 3rd. You’ll find a number of new apps and integrations available, as well as some enhancements and bug fixes. Read on to learn more about the changes found in our December update, as well as our upcoming webinars...

July 2018 Release

What’s New in Incident IQ – July 2018

This month's product enhancements include enhanced onboarding, an enriched knowledge base editor, better control over asset imports, and improved custom fields. Discover some of the new features contained in the July 2018 Monthly Enhancements release...

2018-02 - Newsroom Banner

Incident IQ Extends Product Leadership with Latest Release

ATLANTA (February 6, 2018) — Incident IQ unveils the latest enhancements to its leading K-12 technology support platform in its Winter 2018 release. Incident IQ—more than a help desk—is the cloud-based technology support platform that empowers school districts to effectively support all the hardware, software...

Ticket Wizard Enhancements

Exciting Enhancements to Incident IQ’s Ticket Wizard

Ticket submission is now faster and easier than ever before with a streamlined design, fewer clicks required and more enhancements that include: Smart Search: New search functionality allows users to quickly specify a device, system, issue, location or user. Favorites: Users can now designate devices...

A simpler, faster Incident IQ—Winter 2018 Release

Incident IQ users will be working smarter and 30 percent faster* this January. Enhancements in the 2018 Winter Release include a smart search, and a Ticket Wizard that’s even more clever with user favorites and ticket templates for scheduling and creating batches of...

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