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What’s New in Incident IQ: April Enhancements

Welcome to the latest release of Incident IQ, just in time for the end of the school year. This update features enhancements to Fee Tracker and Rollout Scout, in addition to various performance enhancements. Read on to learn more about our latest update....

Fee Tracker is here

Fee Tracker is a new free app that allows school-related fees to be attached to users, assets, and tickets. Generate fines, record payments and generate invoices, all through Incident IQ....

Incident IQ releases Support Messenger

Introducing Support Messenger — A real-time communication tool for Incident IQ users. Easily initiate messaging with requestors that are tied to tickets, or start group chats with agents to tackle projects with a team....

Support Scheduler is here.

Introducing Support Scheduler — a simple way to schedule support sessions, now available as a premium app. With Support Scheduler, agents can easily schedule support sessions with requestors, track them on their Incident IQ calendar, and easily export scheduled events to a third-party calendar. Agents can...

What’s New in Incident IQ: February Enhancements

Welcome to the latest release of Incident IQ. This update features a number of changes made to email notifications, as well as a number of enhancements to our Google integrations. Read on to learn more about the enhancements in this release, as well as our...

What’s New in Incident IQ January 4th

Welcome to the first Incident IQ release of the new year! This update contains a number of enhancements suggested by you, the Incident IQ community. Remember that you can always head over to the Idea Exchange to submit an idea to help us improve Incident...

What’s New in Incident IQ – November 30

Welcome to the latest release of Incident IQ. This release features powerful new filtering tools, new integrations, and a number of enhancements straight from our Idea Exchange. These new features continue our efforts to build tools for today's challenging support environments, and use community feedback...

What’s new in Incident IQ: Remote Assistance Integrations

Welcome to the latest release of Incident IQ, which went live on October 5th. This update brings the release of five powerful Remote Assistance integrations for TeamViewer, Google Remote Desktop, Microsoft Quick Assist, LogMeIn Pro, and Zoho Assist. These integrations make it simple to initiate...

What’s New in Incident IQ – September 8

Welcome to the latest release of Incident IQ. This release contains a number of enhancements and performance fixes, as well as improvements suggested by the Incident IQ community. Remember that you can always head over to the Idea Exchange to submit an idea to help...

What’s new in Incident IQ: Idea Exchange enhancements

You asked, we answered. Enhancements from the Incident IQ Idea Exchange. Welcome to the latest release of Incident IQ — available now. This update contains enhancements suggested by you, the Incident IQ community. It wouldn’t be possible for us to build our K-12 support platform without...

What’s New in Incident IQ – July 13

Welcome to the latest release of Incident IQ, which will be going live July 13. This update features our new Asset Importer — a ground-up overhaul of our importer tool. New field mapping functionality makes it simple to match columns in a spreadsheet to data points in Incident IQ, and suggested...

What’s New in Incident IQ – June 8

This update brings the release of Remote Support Ticketing — a new support channel that we think will be incredibly valuable in expanding access to technology support requests for non-Incident IQ users in your district community. Additionally, we've enhanced our Email-to-Ticket functionality, allowing emails received from non-recognized...

New App: Screen Recorder

New to the Incident IQ platform, Screen Recorder is a companion app for iiQ Ticketing that enables users to quickly record and attach screen recordings and screenshots to help tickets. Use Screen Recorder to precisely share problems and solutions, speeding up resolution times in remote...

Feature Update: Enhanced SLA Functionality

We’ve enhanced our Service Level Agreement (SLA) functionality with a number of new features.  Users can now create and track multiple performance metrics from a single SLA. Custom metrics can now be added to SLAs, allowing for additional performance measurements. Create custom metrics using filters, and...

What’s New in Incident IQ – February 2020

Welcome to the February 2020 release of Incident IQ. There are a number of updates and enhancements that we think you’ll find valuable, including some popular requests from the Incident IQ Idea Exchange. Some of the key highlights include: Legibility improvements - Increased contrast and font-weight makes Incident...

What’s New in Incident IQ – April 2019

We’ve been hard at work to bring you some additional tools that we think will be enormously useful for districts completing end-of-semester device collections and audits. The following features will be live in Incident IQ on Monday, April 22nd...

What’s New in Incident IQ – December 2018

Incident IQ’s next update is arriving December 3rd. You’ll find a number of new apps and integrations available, as well as some enhancements and bug fixes. Read on to learn more about the changes found in our December update, as well as our upcoming webinars...

July 2018 Release

What’s New in Incident IQ – July 2018

This month's product enhancements include enhanced onboarding, an enriched knowledge base editor, better control over asset imports, and improved custom fields. Discover some of the new features contained in the July 2018 Monthly Enhancements release...

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