Incident IQ Selects The Douglas Stewart Company as New Distribution Partner
ATLANTA (February 7, 2018) — Incident IQ, a leading software innovator for K-12 technology support, announces a new partnership with The Douglas Stewart Company, a value-added distributor of technology products for the education market. This partnership will empower Douglas Stewart’s community of K-12 solution providers...
Incident IQ Extends Product Leadership with Latest Release
ATLANTA (February 6, 2018) — Incident IQ unveils the latest enhancements to its leading K-12 technology support platform in its Winter 2018 release. Incident IQ—more than a help desk—is the cloud-based technology support platform that empowers school districts to effectively support all the hardware, software...
Exciting Enhancements to Incident IQ’s Ticket Wizard
Ticket submission is now faster and easier than ever before with a streamlined design, fewer clicks required and more enhancements that include: Smart Search: New search functionality allows users to quickly specify a device, system, issue, location or user. Favorites: Users can now designate devices...
A simpler, faster Incident IQ—Winter 2018 Release
Incident IQ users will be working smarter and 30 percent faster* this January. Enhancements in the 2018 Winter Release include a smart search, and a Ticket Wizard that’s even more clever with user favorites and ticket templates for scheduling and creating batches of...
EmpowerHCS deployment uses Incident IQ
With Incident IQ, Henry County Schools completed their largest device roll-out ever. Incident IQ's asset check-out functionality helped get over 37,000 devices into student hands in record time. #EmpowerHCS...
Georgia school system completes 1:1 deployment in record time
(ATLANTA) November 7, 2017 — Henry County Schools (HCS) achieved an average deployment rate of 1,000 student devices per hour using Incident IQ™. HCS completed a 36,000 student device deployment and assignment in under two...
Fayette County Schools Quadruples Support Productivity Using Incident IQ
Infinite Campus (SIS) and Blackboard (LMS) Support Teams Empowered...
Incident IQ™ District Spotlight – Rockdale County Public Schools
ATLANTA (June 28, 2017) — More than 100 schools have seen improvements to their instructional technology support by using the new Incident IQ help desk platform. The 21 schools within Rockdale County Public Schools (RCPS), an Atlanta-area district, have improved resolution rate of IT support...
Incident IQ™ takes the Student Privacy Pledge
ATLANTA (June 27, 2017) — In partnership with the Future of Privacy Forum (FPF) and the Software & Information Industry Association (SIIA), Lexicon K-12 Solutions has taken the Student Privacy Pledge to ensure the new Incident IQ help desk platform protects student data. As part...
Incident IQ™ Mobile is the new app to redefine K-12 IT management
ATLANTA (June 26, 2017) — Launching today, Incident IQ Mobile is the only application that addresses the growing demand for K-12 IT support and empowered leadership, two ISTE Essential Conditions needed to effectively leverage technology for learning. Available for iOS and Android, Incident IQ Mobile is...
A new platform to redefine K-12 IT management
ATLANTA (June 25, 2017) — Lexicon Technologies launches Incident IQ, a new K-12 help desk platform that fills critical gaps currently overlooked in education. Incident IQ is the only tool that answers the growing demand for technical support and leader empowerment (two of ISTE’s Essential...
