Incident IQ is fully operational & accessible during the COVID-19 outbreak
As your district responds to the COVID-19 coronavirus pandemic, we want to assure you that the Incident IQ platform you rely on to serve your users remains fully available and supported. To that end, we have activated our Operations Resiliency Plan, summarized as follows:...
Feature Update: Enhanced SLA Functionality
We’ve enhanced our Service Level Agreement (SLA) functionality with a number of new features. Users can now create and track multiple performance metrics from a single SLA. Custom metrics can now be added to SLAs, allowing for additional performance measurements. Create custom metrics using filters, and...
What’s New in Incident IQ – February 2020
Welcome to the February 2020 release of Incident IQ. There are a number of updates and enhancements that we think you’ll find valuable, including some popular requests from the Incident IQ Idea Exchange. Some of the key highlights include: Legibility improvements - Increased contrast and font-weight makes Incident...
[Webinar] iiQ Best Practices: Why you should integrate your SIS with Incident IQ
Integrate your SIS data with Incident IQ for a powerful support combination. Discover the benefits of SIS integration, or learn some tips if your district already has these platforms integrated....
[Webinar] iiQ Best Practices: Device Deployment and Collection
Learn best practices for using Incident IQ to perform accurate, streamlined device distributions and collections. Manage device distribution with less time and more confidence. ...
[Webinar] Widening the Net: Increasing iiQ Ticketing Adoption
Reduce hallway drive-bys and email requests clogging your inbox. Set your staff up for success by tailoring iiQ Ticketing to be the most intuitive ticket submission portal they've ever seen....
[Webinar] iiQ Best Practices: Leveraging Custom Views
Drill down to relevant information you need the most, and ensure that your entire team is on the same page. This 45-minute webinar will cover creating and sharing custom views, and how these views can enhance operations across your entire team....
[Webinar] Smart Audits 101
Join us for this 45-minute webinar as we take a look at Smart Audits. Avoid end-of-year surprises. Learn how to best use Smart Audits for superior inventory control....
What’s New in Incident IQ – October 2019
This month you’ll find a number of enhancements and bug fixes. Read on to learn more about the changes found in our October 2019 update, as well as our upcoming webinar....
What’s New in Incident IQ – Summer 2019 Release
Incident IQ's Summer 2019 Release is live. You’ll find a number of new features, as well as enhancements and bug fixes. Read on to learn more about the changes found in our Summer 2019 update, as well as our upcoming webinar....
Niles Township Looks to Students to Support Educational Technology
SKOKIE, IL (April 22, 2019) Like an increasing amount of school districts nationwide, Niles Township High Schools is a 1:1 district, with every one of the district’s 4,200 students in possession of a district-provided laptop...
What’s New in Incident IQ – April 2019
We’ve been hard at work to bring you some additional tools that we think will be enormously useful for districts completing end-of-semester device collections and audits. The following features will be live in Incident IQ on Monday, April 22nd...
Upcoming April Webinar
Read on to learn more about our upcoming April Incident IQ webinar...
EdTech Magazine highlights how Incident IQ helps districts save time managing educational technology
Is your district dealing with an abundance of assets and a deficit of time to manage them? Check out...
Plan Slow, Move Fast: Henry County Schools Rethink 1:1 Deployment Strategies
[vc_row][vc_column][vc_column_text]ATLANTA (March 20, 2019) When the Henry County (GA) School District (enrollment 42,000) set out to implement a large 1:1 device deployment to all students in grades 3 through 12, they faced a number of strategic challenges. However the most common strategy—to introduce devices slowly, with...
Upcoming March Webinar
Read on to learn more about our upcoming March Incident IQ webinar...
What’s New in Incident IQ – March 2019
Incident IQ’s March enhancements are live. You’ll find a number of new apps...
Incident IQ is heading to CUE 2019 and KySTE 2019 next week
Incident IQ is heading to KySTE 2019 in Louisville, KY and CUE 2019 in Palm Springs, CA next week...
What’s New in Incident IQ – February 2019
Incident IQ’s next update has arrived. You’ll find a number of new enhancements...
Incident IQ drives K-12 asset management and help ticketing innovation with its latest Winter 2019 Release
Incident IQ’s next update is here...
Webinar: Ticket Template Deep Dive
Learn how ticket templates can greatly simplify the process of entering tickets for frequently-encountered issues...
Upcoming January Webinar
Read on to learn more about our upcoming January Incident IQ webinar...
Incident IQ Conference Appearances for Jan/Feb 2019
See a list of conferences that Incident IQ is attending this upcoming January and February...
What’s Coming in the Winter 2019 Release
For initiatives, both large and small, school districts often need approval from a wide variety of stakeholders. That’s why we built Change IQ — the change management solution built for K-12. Change IQ makes it simple to plan initiatives, reach consensus, and record the progress...
What’s New in Incident IQ – December 2018
Incident IQ’s next update is arriving December 3rd. You’ll find a number of new apps and integrations available, as well as some enhancements and bug fixes. Read on to learn more about the changes found in our December update, as well as our upcoming webinars...
Newly Released: Password Assistant
Incident IQ’s premium Password Assistant app automates password resets and recovery....
