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Introducing Support Scheduler

Support Scheduler is here.

Introducing Support Scheduler — a simple way to schedule support sessions, now available as a premium app. With Support Scheduler, agents can easily schedule support sessions with requestors, track them on their Incident IQ calendar, and easily export scheduled events to a third-party calendar. Agents can...

iiQ Facilities Newsroom

Incident IQ announces the release of iiQ Facilities

ATLANTA GA, January 28, 2021 — Incident IQ, the service management platform built for K-12, announced the release of iiQ Facilities — the facilities maintenance solution built exclusively for K-12 school districts. Featuring the same award-winning technology found in Incident IQ’s asset management and help desk...

2020 A Year in Review

Incident IQ 2020 Year in Review

2020 was a challenging year that won’t be forgotten any time soon. Almost every aspect of life was upended — especially in our schools. Entire districts had to move online virtually overnight, an unprecedented task....

Tech & Learning Best of Show

Incident IQ wins Best of Show at ISTE20 Live

ATLANTA GA, December 21, 2020 Incident IQ, the leading service management platform built for K-12, was recently awarded “Best of Show” at the ISTE20 Live conference. The judges “rated their impressions of individual products on a sliding scale, evaluating areas such as value, uniqueness in the...

Nov 30 Release

What’s New in Incident IQ – November 30

[vc_row][vc_column][vc_column_text]Welcome to the latest release of Incident IQ. This release features powerful new filtering tools, new integrations, and a number of enhancements straight from our Idea Exchange. These new features continue our efforts to build tools for today's challenging support environments, and use community feedback...

July 13 Release

What’s New in Incident IQ – July 13

Welcome to the latest release of Incident IQ, which will be going live July 13. This update features our new Asset Importer — a ground-up overhaul of our importer tool. New field mapping functionality makes it simple to match columns in a spreadsheet to data points in Incident IQ, and suggested...

CITE

Incident IQ joins the CITE Corporate Affiliate Program

July 1, 2020 (Atlanta, GA) Incident IQ is proud to announce their membership in the Corporate Affiliate Program for California IT in Education (CITE). CITE's mission is to lead, develop, and support technologists and education organizations to foster student success, and Incident IQ is eager...

June 8 Release

What’s New in Incident IQ – June 8

This update brings the release of Remote Support Ticketing — a new support channel that we think will be incredibly valuable in expanding access to technology support requests for non-Incident IQ users in your district community. Additionally, we've enhanced our Email-to-Ticket functionality, allowing emails received from non-recognized...

New App: Screen Recorder

New to the Incident IQ platform, Screen Recorder is a companion app for iiQ Ticketing that enables users to quickly record and attach screen recordings and screenshots to help tickets. Use Screen Recorder to precisely share problems and solutions, speeding up resolution times in remote...

RT Collins COO

Incident IQ Names R.T. Collins Chief Operating Officer

Atlanta, Georgia — Today Incident IQ, LLC, the company that’s transforming K-12 workflows to optimally support students, teachers and technology, named Robert Todd (R.T.) Collins Chief Operating Officer of the company.  One of Incident IQ’s first team members, joining the company in 2016, Mr. Collins has...

CFO Announcement

Incident IQ Announces Appointment of Chief Financial Officer

Atlanta, Georgia — Incident IQ, LLC, the company that’s transforming K-12 workflows to optimally support students, teachers and technology, announced today that Mike Hickey has been named to the company’s executive team as Chief Financial Officer.  Prior to joining Incident IQ, Mr. Hickey worked for ScanSource...

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