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Platform

Incident IQ Platform

From help ticketing and IT asset management to maintenance work orders and more, the Incident IQ platform is revolutionizing the way school districts manage support workflows.

Platform Features

Automations

Amplify your efforts with dynamic automations that streamline operations.

Analytics

Gain an unmatched level of insight into the performance of hardware and team members.

iiQ Academy

The iiQ Academy features self-guided training courses for K-12 staff and support teams.

API

Fully-featured API that allows districts to integrate the Incident IQ platform into their native systems.

Incident IQ Mobile

The power of asset & help ticketing capabilities in Incident IQ, right on your mobile device.

Community

Discuss and collaborate with other iiQ districts. Share best practices and suggestions for future enhancements.

Products

Products of the Incident IQ Platform

IT Asset Management

IT Help Ticketing

Event Management

Facilities Management

HR Service Delivery

IT Asset Management

iiQ Assets helps K-12 districts with:

Device and Asset Deployment

Get learning devices in student hands quickly with advanced tools built to handle K-12 deployments.

Inventory Management

Keep tabs on every device district-wide with an unrivaled level of detail.

IT Asset Management Reports

Use dozens of data-points to generate live-updating reports that keep everyone in the loop.

Remote Asset Management

Whether you're on-site or working remote, iiQ Assets has your team covered.

Inventory Audits

Efficiently conduct device audits with smart scheduling and versatile verification tools.

IT Help Ticketing

iiQ Ticketing helps K-12 districts:

Quickly Submit Help Tickets

Empower users to submit help requests in seconds. Pre-made support flows make ticket creation a snap.

Manage Help Tickets

Assign, work, and manage tickets with powerful workflows and automated actions.

Integrate Asset Data

Integrate help ticketing and asset data for a complete support experience.

Monitor Service Trends

Keep an eye on support trends and response times with detailed analytics.

Manage Remote Support

Provide superior IT support with tools built for distance learning environments.

Event Management

iiQ Events Banner with laptop and Headline.

iiQ Events helps K-12 districts:

Streamline Event Registration

Customizable registration forms prevent double-booking and capture the info that building teams need.

Approve Event Requests

Give the go-ahead by building single or multi-stage event approval workflows.

Prepare For Upcoming Events

Once an event is approved, get ready by building workflows that automatically send preparation tasks to the appropriate teams.

Stay Synced with Event Calendars

See upcoming events at-a-glance, or build custom views that display events relevant to your area of operation.

Facilities Management

iiQ Facilities helps K-12 districts:

Streamline Work Orders

Assign, manage, and get work orders done with powerful tools and automations.

Plan Preventative Maintenance

Oversee preventative maintenance projects with easy-to-use, customizable workflows.

Track Parts and Labor

Reliably track part usage and labor costs down to the individual work order.

Generate Maintenance Reports

See a breakdown of key metrics and team performance with detailed analytics.

Manage Event Planning

Manage district events with tools built for K-12 facilities teams.

HR Service Delivery

HR Service Delivery helps K-12 districts:

Onboard District Employees

Get out of your inbox, keep everything organized, and automatically assign tasks to the right employee or department.

Create and Distribute HR Forms

Design custom forms, digitally distribute and collect documents, and export completed paperwork with Form Designer.

Manage HR Help Requests

Eliminate drive-by requests and provide K-12 district staff with an easy-to-use portal to submit HR support requests.

View HR Analytics

Improve the performance of your K-12 HR department with relevant data that matters to your team.

Learn

Product Updates

Pricing Basics

Getting Started with Incident IQ

Apps & Integrations

Categories

Most Popular

Asset & MDM

SIS Integrations

SSO Integrations

Payments & Fees

Learning Applications

Remote Assistance

Utilities

Most Popular

App & Integrations expand functionality and securely connect district systems to the Incident IQ platform.

See the most popular apps that bring additional functionality to Incident IQ, and the integrations that bring relevant data to staff and technicians.

See All Apps & Integrations

Advanced Ticketing

Support Scheduler

Screen Recorder

Asset & MDM

MDM Integrations

Integrate asset data for greater device support.

By integrating district asset management data into incident IQ, teachers and students can quickly submit data-rich help requests to support staff. Devices are associated with user accounts, and detailed histories of every asset are maintained.

See All Asset & MDM integrations

Microsoft Intune

SIS Integrations

SIS Integrations

Securely sync user info and receive data-rich help requests.

SIS integrations provide valuable data throughout the support process. Roster and schedule data is populated into ticket submission workflows, and asset management is enhanced with enriched user information.

See all SIS Integrations

Infinite Campus

PowerSchool SIS

SSO Integrations

SSO Integrations

Provide easy access with single sign-on.

Incident IQ integrates with leading SSO providers, allowing easy access to the Incident IQ platform. One-click logins- no extra passwords to remember. Districts can customize their Incident IQ login page, tailoring the look, feel and login options that suit their needs.

See all SSO Integrations

Microsoft ADFS SSO

Rapid Identity SSO

Microsoft Azure SSO

Payments & Fees

Payments & Fees Integrations

Payments & Fees

Payment integrations securely sync school-related fee data between Incident IQ and third-party payment providers.

See all Payments & Fees Integrations

InTouch Receipting

Learning Applications

Tailored workflows for better learning app support.

Support Flows provide schools with workflows built around popular learning applications. Custom issue types, recommended resolution actions, and pre-populated knowledge base solutions work together to provide a complete support experience.

See all Learning Applications

HMH ThinkCentral

Remote Assistance

Remote Assistance Integrations

Launch a remote desktop session right from a help ticket.

Integrations that make it simple to begin a secure remote desktop session in seconds, directly from the relevant help request.

See all Remote Assistance Integrations

Chrome Remote Desktop

Microsoft Quick Assist

Support Messenger

BeyondTrust Bomgar

Utilities

Powerful apps that add extra support functionality.

Utilities are additions to the Incident IQ platform that provide support teams with even more tools to assist teachers and students.

See all Utility Apps

Password Assistant

Colorful background with white pen and paper icon

Screen Recorder

Built for K-12

Incident IQ is built for K-12 school districts

Pricing

Incident IQ is modular – pay for what you need. Our pricing model is tailored for school districts of all sizes.

Success Stories

Hear from users on their experiences getting started with Incident IQ, managing assets, fielding support requests, and more.

Student Privacy Pledge

Incident IQ has taken the Student Privacy Pledge, affirming that K-12 student information is kept private and secure.

Resources

Blog

Events

On Demand Video Library

School Asset Management Resource Hub

K-12 Sysadmin Resource Hub

Managing Chromebooks Resource Hub

Blog

Mastering Inventory Audit Procedures for K-12 School Districts

Check out our guide for some best practices to consider when planning your district's next device audit.

Events

Upcoming Event: ISTE

June 25 - June 28

For more than four decades, the ISTE conference has been recognized as one of the world’s most influential education events. It’s where educators and education leaders gather to engage in hands-on learning, share best practices and hear from the brightest minds from the world of education and beyond. ISTE will be held on June 25-28 at the Pennsylvania Convention Center in Philadelphia. Booth# 2204

On Demand Video Library

A video library full of helpful resources

Learn more about Incidient IQ with full-length webinars and feature deep-dives.

See Full Library

Preview section of the iiQ Facilities explainer video

School Asset Management Resource Hub

A collection of resources to help your district better manage school assets.

Illustrated image of lines and lines of laptops

K-12 Sysadmin Resource Hub

Resources that address the challenges K-12 system administrators are faced with.

K-12 Sysadmin Resource Hub

Managing Chromebooks Resource Hub

Guides and articles to help your district best manage Chromebook devices.

Company

About Incident IQ

Based in Atlanta, Georgia, the Incident IQ team is dedicated to building the best support tools possible for K-12 school districts.

Newsroom

Careers

Contact

iiQ Technology Leadership Council

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Incident IQ

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Stop by Incident IQ’s booth at MACUL 2019

Stop by Incident IQ’s booth at MACUL 2019

March 13, 2019

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1 (877) 747-3073

Incident IQ Campus:
750 Glenwood Ave SE
Atlanta, GA 30316

Incident IQ is a service management platform built
for K-12 school districts, featuring asset management,
help ticketing, human resources, facilities maintenance
solutions, and more.

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Latest News

What's New in Incident IQ: April/May 2023 Enhancements

May 25, 2023
What's New in Incident IQ: March 2023 Enhancements

March 28, 2023
Incident IQ Announces CEO Succession

March 22, 2023

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