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2020 A Year in Review

Incident IQ 2020 Year in Review

2020 was a challenging year that won’t be forgotten any time soon. Almost every aspect of life was upended — especially in our schools. Entire districts had to move online virtually overnight, an unprecedented task.

Despite these difficulties, K-12 IT teams proved they were up to the challenge, helping teaching and learning continue in virtual classrooms across the country. We’re honored to be part of the K-12 community, and we remain dedicated to helping districts meet the support challenges of the future.


Here’s Incident IQ in 2020 by numbers:

iiQ Ticket Stats


Here’s some features that made their debut this year:

Remote Support Ticketing

When K-12 moved to distance learning, we moved too.

A powerful way for districts to build a public-facing help desk that produces data-rich help requests.

Learn More > 

Screen Recorder

Visual learners, we heard you.

Attach a screen recording to a help ticket to quickly illustrate best practices and solutions.

Learn More > 

Quick Lock

Students were stuck at home, and they still managed to lose their Chromebooks.

Lock a lost or stolen Chromebook from a help ticket — no admin console access required.

Learn More > 

Remote Assistance Integrations

The remote equivalent to “Scoot over, just let me fix this.” 

Launch a remote desktop support session in a click from a help ticket.

Learn More > 

Thank you.

As the new year approaches, we look forward to growing the Incident IQ platform and building more tools to help K-12 IT teams support instruction in the classroom. We can’t thank you enough for the feedback that you provide, and we’re eager to continue this K-12 support mission together.

From all of us at Incident IQ, happy holidays, and a happy new year!

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