As your district responds to the COVID-19 coronavirus pandemic, we want to assure you that the Incident IQ platform you rely on to serve your users remains fully available and supported.
To that end, we have activated our Operations Resiliency Plan, summarized as follows:
- What: Incident IQ employees have shifted operations to remote work and discontinued all non-essential business travel.
- Why: To support global efforts to mitigate the spread of the disease, while ensuring uninterrupted service for our client districts.
- Impact to you: None. There will be no change to Incident IQ support service levels or platform availability. Additionally, we will continue with regular product development and enhancement releases.
- Action required by you: None. These changes represent a continuation of our previously established remote work methodologies.
For more guidance on how best to configure Incident IQ to support digital learning or remote support use-cases, please see the following Help Center article. If you have additional questions, please contact your Customer Success Representative – we are standing by to help.
Sincerely,
Travis Collins
CEO, Incident IQ